operations coordinator London, England
Job description
Cocoa Cashmere London is seeking an experienced Logistics & Operations Coordinator to join our small team. The ideal candidate will be highly organised and responsible for overseeing all aspects of our company's logistics operations, including online and wholesale order fulfilment, stock management, inventory control, and transportation.
The Logistics & Operations Coordinator will play a critical role in ensuring efficient and cost-effective supply chain management, optimizing processes, and delivering exceptional customer service.
KEY RESPONSIBILITIES INCLUDE:
- E-commerce order fulfilment, from picking, and packing to shipping all orders including returns
- Develop and implement effective inventory management strategies, including stock control, movement, location, and item and quantity accuracy.
- Responsible for all customer service enquiries in a timely and professional manner
- Managing all wholesale order fulfilments, from payment chasing to shipping orders.
- Managing courier shipments for e-commerce and wholesale deliveries, liaising with freight companies
- Liaise with customers and suppliers to ensure all information is accurate prior to the import/export of goods.
- Assess current customer experience within the company and drive positive changes
- Implement procedures to manage stock. Keep records of all stock and any stock movements
- Communicate with the factory to place orders if stock is low, and check manufacturing capacity for order fulfilment.
- Administration of product samples, including creating barcodes for all products and packaging products for dispatch (bulk dispatch and individual online purchases).
- Assist the design team with Sample management, ensuring samples received are logged and correctly returned every season.
- Assist the team with organising events including Sample Sales
- Generate regular sales reports for each season and annually.
- Office maintenance, ensure office supplies are sufficient including office cleaning
- Working closely with the accounts team to reconcile expenses
SKILLS:
- Excellent communication and customer service skills
- Friendly with an excellent telephone manner and the ability to communicate effectively by email.
- Able to work well independently and within a team to meet deadlines in a fast-paced environment.
- Proactive, reliable and adaptable, quick to learn and comfortable assisting with various tasks
- Good time management, and accountability for individual actions with a strong sense of pride and ownership over the role.
- Good IT skills as you will be working with Microsoft Word, Excel, and Outlook.
- Experience in using programmes including Zedonk and Shopify is preferred.
- The ideal candidate would preferably have 2+ years of previous office-based administration experience or experience in a similar role.
If you are highly organised and have a strong background in logistics and a passion for driving operational excellence, we would love to hear from you.
Reports to: Founder & Head of Sales & Marketing
Hours: Full-time office-based role, 9am - 5pm Monday - Friday
Location: West Hampstead, London
Availability: Immediate
Salary: Dependant on experience, please specify salary expectations.
Please send a CV and cover letter to: [email protected]
Job Type: Full-time
Salary: £30,000.00-£35,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 2 years (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Logistics Manager
