Department: Operations

Location: Home based, UK

Reports to: Operations Transformation Director

Hours: 37.5 per week

Salary: (Depending on experience)

Role Overview

This is a role designed to support cross-functional activities related to the sales and onboarding activities of Cambridge Spark's apprenticeship programmes. There is an opportunity to learn new skills and expand the remit of the role for the right candidate.

Working with internal and external stakeholders at various levels, the successful candidate will need to have good customer service skills, excellent spoken and written English, excellent attention to detail and familiarity with Google for Business.

This role is ideal for someone with experience in apprenticeships/higher education admissions and with some existing exposure to the ESFA funding rules.

Although primarily focused on the onboarding experience at first, you’ll be part of a small but high performing Operations team and therefore responsible for supporting your colleagues on different tasks including the scheduling of courses and responding to learner queries.

Key responsibilities:

• Own all administrative aspects of the onboarding of new learners/managers/employers
• Regular communication and updates to learners, line managers and the Sales team on application progress and key information
• Own all administrative aspects of onboarding of new learners/managers/employers including, but not restricted to, system access, compliance checks, e-mail/phone based communications and progress updates/follow up
• Support with initial assessments of learners to determine the appropriate level programme
• Support with suitability assessments of candidates for Cambridge Spark’s apprenticeship programmes
• Main point of contact for pre-apprenticeship (post-sales) queries from apprentices and employers - escalating or responding as appropriate
• Learner management - managing our database, ensuring customer details are stored accurately and in line with GDPR regulations
• Regular updates and maintenance of internal reporting tools
• Support the Delivery Team with the onboarding sales function and wider business with timely and accurate data to inform decision making and continuous improvement
• Support internal and external audits and Ofsted-related activities as required
• Support with management of content on systems including Aptem and K.A.T.E
• Support quality and delivery teams to deliver gold standard service to apprentices and clients

Candidate Specification:

Essential

• Gold standard customer service skills
• Proficient with Google Suite
• Ability to prioritise and work at pace
• Strong Team Spirit
• Adaptable to change - a “can-do” attitude
• Excellent attention to detail
• Excellent communication skills - written and spoken
• Able to work independently as well as part of a team
• Effective at planning/managing own time and great problem solving skills
• Desire to learn and continuously improve

Desirable

• Experience with Hubspot
• Apprenticeship experience
• Experience of working with databases or learner management systems
• STEM background is beneficial - Upskilling to understand our offer will be required

Company Benefits:

• Remote first company providing flexibility to work from home
• Pension with up to 5% matched contributions
• 25 days holiday + 8 bank holidays + 1 day off on your birthday
• Pre-tax gym allowance of £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• Contribution towards books and training courses that help you learn and grow in your role with us
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• EAP with 24 hour confidential support line

Background to the Organisation

We are on a journey to accelerate impactful professional education in technology.

Cambridge Spark is an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce in critical digital transformation skills with a focus on Data and AI.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 13,400 learners across four continents with nearly 400,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m.

Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.

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