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Milton Keynes (Hybrid)

Salary from £24,950 dependant on experience

Benefits: Company Car, discretionary bonus, pension, healthcare, 2 loan cars for friends and family, 27 days holiday in addition to statutory bank holidays plus much more!

Closing Date - 26th September 2023

Do you have experience in Operational Compliance or have sound understanding of FCA regulations?

Are you looking for a new and exciting opportunity?

As a Operational Compliance Co-ordinator at Volkswagen Financial Services you will benefit from being part of a great team, representing iconic brands and driving your very own VW Group company car!!

We are a customer focused regulated business and comply with the FCA and Consumer Duty standards. In the role of Operational Compliance Co-ordinator you will provide support on all Operational Compliance activities across all Customer Operations departments. You will support managers with oversight and assurance that customer outcomes, business standards and regulatory requirements are being achieved in line with expectations.

Using your attention to detail and organisational skills you will strive to support the business in delivering on good customer outcomes and regulatory requirements.

About the role:

• Support the Operational Compliance Managers with an actions document to follow up and escalate customer and regulatory risks.
• Support the facilitation and documentation of the Customer Operations Committees.
• Manage the Operational Compliance query inbox and complete an initial assessment to the level of risk.
• Keep up to date with the regulatory requirements and focus areas across customer operations in order to support with queries and management of potential risks.
• Support the tracking and monitoring of Internal Audit and Compliance monitoring actions, following up with management stakeholders for updates.
• Work alongside the customer quality team to provide oversight of the customer journey to help drive continuous improvements.
• Work collaboratively with the customer operations and insights teams to ensure the accuracy and effectiveness
• Support the annual review of governance and risk control processes

Skills and Experience Required

• Organised and detailed focused
• Excellent written and verbal communication skills
• Experience of reviewing interactions or processes to identify inaccuracies, failures or gaps
• Strong teamwork skills whilst maintaining individual workload
• Ability to work at pace and cross-functionally no compromise to quality.
• Resilience and can meet strict deadlines
• Experience of stakeholder management at levels
• Excellent PC literacy and intermediate skills with Microsoft Office tools
• Compliance and/or regulatory experience ideal but not essential

What’s in it for you?

The training is fantastic, and development opportunities are plenty for those who perform well in their roles and wish to grow their career with us. For many of our people, the big attraction to working here at VWFS is the opportunity to represent leading automotive brands in a fantastic working environment with a strong and supportive team.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.