Operations Co-ordinator London, England
Job description
About Us
- ALTIDO London helps property owners let their property out on a short-term basis providing a flexible, safe and secure income stream and a fantastic experience for guests looking for a change from the sterile uniformity of a hotel.
- We are a hospitality business first and foremost thus we invest heavily in working with our clients to boost the desirability of their properties and provide a tailored experience for each carefully chosen guest. Our guests and clients benefit from personal, hands-on experience with 24/7 support and concierge service.
- ALTIDO was formed in April 2019 merging The London Residents Club, Rent Experience, BNB Buddy and Hintown to provide the best beyond-hotel hospitality experience across Europe. ALTIDO delivers a distinctive level of excellence with local expertise in revenue management and global standards in all daily operations. We are a global network ofi local experts.
Operations Coordinator
- Are you a problem-solver, a team player and an innovator? Do you have a can-do attitude and give your all to any task?
- This is a self employed role with the day hours normally 9am - 6pm with 1 hour lunch, there is some flexibility with the working hours but it will need to be discussed in person.
- We are seeking someone to work 4-5 days a week, covering 1 day on the weekend once training is complete.
- You will be a key member of the Operations team - assisting with the day-to-day logistics that keep the business running. Includes (but not limited to): managing logistics, delegation, scheduling and follow up of tasks once confirmed and or completed, running around London to meet guests or contractors where applicable.
- You need to be pro-actively seeking process improvement and ensuring that operational standards are met as per our KPIs. You will be working both collaboratively and independently. A positive attitude, detailed communication and a great sense of humour are key traits to possess in this role.
Key Responsibilities
- Acting as the primary dispatcher within the London team when it comes to task delegation, confirmation and completion in relation to guest relations, maintenance, operations, and or greeters. Examples not limited toLogging and monitoring all client chargeable tasks on to the company’s expenses report
Monitoring and actioning all Breezeway ground team report where applicable
Managing the tasks dashboard with a proactive and accountable attitude, ensuring that tasks are correctly executed, communicated within the London and Bulgarian team and completed efficiently and on time.
- Overall co-ownership with the Operations Manager of inventory management of cleaning products, toiletries ALTIDO London owned inventoriesReordering stock where applicable in a cost-effective manner
Logging and maintaining the office inventory
- You will be the “fixer” - if something needs doing, you’ll be the first person to organise it or do it.
- Assisting the with key management, assigning it to the right person and or logging the keys back to the state of the art safe accurately. In addition to that, you will be conducting a key log check once a week.
- Assisting the Operations Manager where applicable training up new joiners not limited to Greeters and / or Interns
- During the lower season, you will work on various strategy projects e.g. implementing new processes and formalising them into standard operating procedures
- Whilst the role is predominantly office-based, you may be required from time to time approximately 70% (office) vs 30% (out of office) of the time to conduct spot checks of our grounds team and or execute any ad hoc tasks within the company’s KPI in the most cost-effective manner.
- KPIs (this is not an exhaustive list):The weekly key audit report, no more than 1% of keys going missing per annum on aggregate
Controlling and monitoring expenses such as Uber/Bolts, cleaning products, office consumables and or stationeries on a monthly basis set by the Head of Operations or the General Manager
Scheduling long booking / VIP inspections
Requirements
- A team player
- A strong interest in guest-centric customer service and operations
- Have an analytical and logical mindset to make guest-first, operational decisions
- A can-do attitude
- The ability to work independently and take the initiative
- Solutions-oriented; the problem is simply the journey to the solution
- Additional language skills are a bonus but not essential
Perks
You will join a young and energetic office with a wide variety of perks such as monthly team social night outs, weekly office groceries with fruits and snacks. These are just other team activities we do throughout the year.
All you can drink coffee/tea
A real opportunity for career progression
Job Type: Freelance
Salary: £100.00 per day
Benefits:
- Casual dress
- Flexitime
- Referral programme
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: London Operations Co-ordinator
