Operations Business Manager | S3 | Wealth Management & Insurance | Glasgow Glasgow, Scotland
Job description
WHAT YOU WILL BE DOING
This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.
Join our community.
As an Operations Business Manager you’ll be leading a department responsible for delivering excellent customer service across Investments Products, including Pensions. Responsible for clearly demonstrating regulatory and service level compliance.
You’ll play a key role, establishing excellent working relationships with a range of stakeholders and supporting colleagues understand the complexities of the Investment Products / services / processes and systems.
The difference you’ll make.
- Leading by example and proactively identifies, assesses, manages and reports risks taking action where appropriate in order to remediate or escalate potential issues.
- Demonstrating visible and consistent leadership that ensures a highly motivated, skilled and results oriented team
- Driving ownership for the overall customer experience and ensures customers receive a professional and efficient service; getting things right first time, every time and delivering high quality outcomes
- Utilising specialist knowledge to develop processes and provide advice to deliver business objectives, developing solutions to complex problems.
- Identifying successes, issues, performance barriers, risks and implements robust improvement plans with measurable results
What you’ll bring.
- Previous experience in operations management and/or Investments function, including pensions.
- Excellent people management and development skills, with a track record in performance management
- You will require the right to work in the UK (please see details below)
It would also be nice for you to have.
- An awareness of FCA COBs, CASS & Pensions rules
- Understanding and operational knowledge of Investment Products and funds.
- Strong analytical skills, able to rationalise data from several sources and create meaningful insight which can be incorporated into operational improvements/efficiencies.
- Commitment to ongoing development of self and team through use of effective coaching techniques
What else you need to know.
This is a full-time permanent role based in our Glasgow office.
The position can be offered as either fully onsite or as a hybrid role. If you prefer hybrid, we will require you to be within a reasonable distance from our Glasgow office as there will be a requirement to be onsite 2 days per week.
Our core business hours are 09:00-17:00 Monday-Friday.
Everyday Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.
- Eligible for a discretionary performance-related annual bonus
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- £6,000 car allowance per year
- Company funded individual private medical insurance
- Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- Share in Santander’s success by investing in our share plans
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next.
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.
