Operations Ipswich, England
BT
Full Time
Ipswich, England
36952 - 61242 GBP ANNUAL Today
Job description
Operations, Delivery and Support Engineer
Job Req ID: 17796
Posting Date: 16 Jun 2023
Function: Engineering
Location:
Martlesham Heath, Ipswich, United Kingdom
Salary: Competitive with Great Benefits
Why This Role Matters
We have multiple opportunities in the state-of-the-art Network Operation Centre located at the Adastral Park campus. From this centre we support 10 million broadband customers, 7 million BT Wi-Fi hotspots and help connect most of the UK mobile cell network serving 30 million EE customers seamlessly plus many more critical services. Working with some of the world leading vendors, many of whom are based on campus and on the latest technologies in industry, we're looking for committed self motivated individuals as we've supported over 30% of our professional engineering community achieving industry recognised vendor accreditation.
Within the UK Networks, we have 6 roles available within our highly skilled teams, working directly with BT’s Core Network infrastructure on the following networks and services:
- Converged Core - The MPLS Core network, helping to serve our customers including the Broadband, Ethernet and WMC customer bases.
- 21C Repair Team - Carrying out diagnostic and repair activities on specialist services on behalf of BT’s customer facing units.
- Internet Service Platform Team - Working directly with our caching and peering partners including Akamai & Google.
- 21C Transmission Team - Responsible for poactively and reactively monitoring and maintaining the UK Transmission Network.
- Power & Environment Team - Responsible for monitoring the power systems that feed over 5000 BT sites.
- Work Allocation Control – Working with our field engineering colleagues, providing a link between the Operational teams in order to drive resolution of service outages.
What You'll Be Doing
6 Roles on offer across multiple teams, with both Day & Shift Based positions available (Early/Day Shifts, Lates/Evening Shift, Night shifts, off week, pool week).
- Working within a dynamic operational environment, proactively identifying, and progressing any service impacting issues ensuring down time is kept to a minimum.
- Liaising with the pan BT Major Incident team to ensure key stakeholders and customers are kept informed during Network Incidents, quickly, accurately, and effectively.
- Using strong problem-solving capability to progress and resolve issues using logical diagnostic processes to make decisions in real time in order to drive service restoration and identify root cause of any network outages.
- Working closely with our professional services team and third-party vendors to deal with complex issues.
- Utilising tools and systems to monitor in real time the health and stability of BT’s critical national infrastructure.
- Working across different operational and service teams to drive cross domain issues.
- Making decisions in real time where results can be seen immediately.
- Monitor and configure BT’s network and services in line with network Key Performance Indicators (KPIs) & Service Level Agreements (SLAs) to protect integrity whilst providing high quality services that meet or exceed customer expectations.
- Responsible for developing excellent communication skills to ensure all quality and detailed notes and updates are documented on the agreed system to reduce risk to service, including customers, colleagues, and external vendors.
- Progress personal learning, development, and career planning.
Essential Skills
- Technical understanding of IP Networks is desirable.
- Technical background in network & IT environments.
- Able to effectively communicate with customers, colleagues, and senior stakeholders in a range of different scenarios through both verbal and written techniques.
- Knowledge of Incident and Change management, considering ITIL principles.
- Able to demonstrate strong problem-solving skills.
- Proven track record of working strongly within a team, collaborating with colleagues to focus on the customer.
- An appetite and proven history of self-learning for the future.
Benefits
- Competitive salary
- Life Assurance
- Pension scheme
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 50% off BT and EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
- 30% discount for friends and family on EE mobile pay monthly and SIM only plans
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
