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Job description

Competitive Salary
Hybrid

The Team Manager will be the point of focus for people-related management in the Service Desk and be confident and experienced at both managing people at a personal and organisational level. The role will require you to lead your people and effectively communicate.

You will work to ensure your staff are engaged employees who work to support the strategic goals of the business and the objectives of your team.

Duties

• Responsible for the performance and efficiency of the teams within your area, focusing on team level performance.
• You will work to support the longer-term development of your staff, through frameworks, coaching and training as appropriate.
• As a manager you will be forward thinking and responsible for instating both tactical and strategic solutions to prevent impact and take advantage of opportunities to benefit your team.
• You will be accountable for new product and change management into your team ensuring that your business unit is an effective piece in the delivery of new products and changes for our customers and our business.
• Manage, own and lead escalations and incidents for your team making sure the customers, our business and your people are at the heart of each decision you make.

Candidate Requirements

• Problem solving skills.
• You'll be comfortable making decisions to enact plans to optimise performance in your team.
• You will be an active part in delivering change into the business to benefit the company, your people and its customers.
• You will be a skilled communicator.
• You will have good interpersonal skills able to navigate situations with individuals and groups as needed.
• Leadership skills.
• People management experience.
• Strong analytical and problem-solving skills.
• Able to manage the demands of numerous tasks concurrently.
• Keen problem solver, with a natural instinct to find the root cause of issues and address them.
• Diplomatic when faced with issues.
• Able to manage time and work under pressure to tight deadlines.

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Reference ID: TEAMMGR