Operations Assistant Gateshead, England
Job description
Method Valuation is one of the UK’s top providers of panel management services, predominantly to the financial services industry. We connect those that require surveying services to those that are able to provide them using market leading technology.
Method is supported by market leading technology delivers to its clients through the perfect balance of technology and personally delivered customer service. Method’s Operations team is pivotal to the service provided to the lenders, brokers and surveyors that we work with.
The role of operations assistant is central to the business and requires a strong work ethic, great personality and a desire to learn.
What you’ll do in the role
· Assisting the Operations Manager with the day to day operation of the business.
· Provide excellent customer service and maintain relationship with suppliers and clients.
· Use and maintain the relevant sections of the Method xi software system.
· Assist in processing and managing client instructions from start to finish
· Managing email inbox
· Answers the telephone to assist or re-directing to the relevant member of staff
· Maintain client and supplier records to ensure information held is correct, including:
· Chase suppliers for updated insurance documentations
· Report issues or problems with suppliers to Operations Manager.
· Promptly answer any questions asked by members of Method’s Senior Leadership Team
How we’d expect you to do it
· Demonstrate alignment with company values at all times.
· Display strong team working and interpersonal skills, with the ability to work effectively with colleagues across the business.
· Be both comfortable working as part of a team and be a self-driven individual that’s able to manage their own time.
· Take ownership of your workload and of our clients and suppliers problems.
· Support other team members from around the business, taking pleasure in their success.
· Offer thoughtful, new and innovative solutions to everyday business problems
· Be proactive and constantly using your initiative around the management of our clients and suppliers.
Job Types: Full-time, Permanent, Graduate
Salary: £19,000.00-£22,000.00 per year
Benefits:
- Company pension
Schedule:
- 8 hour shift
Education:
- GCSE or equivalent (required)
Experience:
- UK based telephony: 2 years (required)
- UK based office: 2 years (required)
Work Location: In person
Reference ID: Ops Assistant Apr2023
