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Job description

Live True London salons are recruiting for experienced, organised, attentive and customer service driven Operations Assistant to join our busy and expanding Head Office team.

At Live True we believe that a great salon starts with talented staff. We are a fashion forward salon group committed to providing creative spaces and the resources to push hairdressing to the next level.

Duties include, but not limited to:

• Assist Operations Managers with training, coaching, and mentoring the team in key areas as well as leading the team to success.
• Understanding of the Company including its values and policies, use of systems, and technical understanding of the resources required to deliver services in salons.
• Understanding of targets and report to Operations Managers daily.
• Alert Operations Managers of any issue arising within the salons such as maintenance, client complaints, stylist performance and receptionist performance.
• Be held accountable for improving, controlling, and achieving targets and meet company KPI’s set by Operations Managers.
• Deliver high standard of customer service within the salons and mentor the team to always deliver excellent customer service.
• Utilise organisational skills and pragmatic thinking to maintain resources and coordinate multiple project requirements.
• Be able to manage the day-to-day running of the salons as well as problem-solving.
• Facilitate communication and interaction between floor team and head office.
• Ensure that client data is accurate, timely, complete and verify card details and patch tests are up to date.
• Be able to work at the desk, book appointments, take payments and offer various upsells.
• Be able to monitor salons stock levels through stock-takes, daily checks and controlling wastage and over usage.

If you are looking for a change and would like to be considered for this exciting Operations Assistant role then hit the apply button for your application to be considered.

Job Types: Full-time, Permanent

Salary: £30,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Referral programme
• Store discount

Work Location: In person

Reference ID: HO/OPERATIONSASSISTANT