Operations and Client Support Remote
Job description
We are a workplace wellbeing consultancy at the forefront of our industry, on a mission to help our growing base of clients meet international standards of workplace wellbeing.
We support organisations through massive culture change, helping them to build comprehensive, strategic and systematic workplace wellbeing strategies that answer the specific needs of their workforce.
We are looking for a self motivated and goal focused individual with a strong growth mindset to join our fast-paced remote consultancy. You will report directly to the Operations Manager and Client Project Manager as Operations and Client Support
This is a dynamic role for someone who likes to get involved and take on new challenges. You will have strong initiative, accountability, be process orientated, and be a problem solver with excellent communication skills.
This role will include general admin work and there is the possibility of branching out into other areas of our operations for the right candidate.
Client Responsibilities:
Support the Project Manager with daily client management tasks including:
- Manage and respond to client emails promptly and professionally.
- Draft and send emails to clients as necessary, including updates, requests, and follow-ups.
- Prepare and format documents, reports, and presentations for client meetings and communications.
- Ensure documents are accurate, well-organised, and meet company standards.
- Schedule and coordinate client meetings, including setting up meeting times and sending invitations.
- Prepare meeting agendas and distribute them to clients and team members.
- Attend client meetings, take minutes, and distribute meeting summaries and action items.
- Manage client project timelines and tasks in Excel and ClickUp
Operations Responsibilities:
Support the Operations Manager with the efficient running of day-to-day operations, including:
- Organising and maintaining our digital collaborative systems, including Sharepoint and ClickUp
- Assist in the build of client extranets using our custom Sharepoint templates
- Assisting clients with technical support queries and finding resolutions
- Assisting with recruitment and onboarding processes
- Managing the Team meetings, taking notes and recording and monitoring actions
To be a best fit for this project, we are looking for:
- Fluent/Native command of the English language.
- Willing to commit to a long term project (2 years)
- Strong written and verbal communication skills
- Super organisational skills with a high degree of attention to detail
- Proficient in Microsoft Suite including Sharepoint, Powerpoint and Word
- Process orientated
- Extremely versatile in using digital tools and systems
- Additional skills are an advantage
Our consultancy services are highly structured and data driven, and our new recruits are given immersive training in our wellbeing ethos, methodology, services & projects.
As we are in an exciting period of business growth and development, we will have more collaborative projects available across other areas of the business for the right person.
Working with us you will receive on-the-job education on wellbeing, mentally stimulating work environment, opportunity for personal and professional advancement, learning & development, and flexible working arrangements.
We primarily work with companies based in the UK so please only apply if you’re within two hours of GMT time zone.
Job Types: Part-time, Permanent, Freelance
Benefits:
- Flexitime
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Experience:
- SharePoint: 1 year (preferred)
Work Location: Remote
Application deadline: 30/09/2023
Reference ID: Operations and Client Support Assistant for Workplace Wellbeing Consultancy
