Operations Analyst | S2 | Operations | Birmingham Birmingham, England
Job description
WHAT YOU WILL BE DOING
This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.
Join our community.
The role of Operations Analyst is to work as part of the operations team supporting the business to meet service level agreements and provide outstanding customer service, to both our internal and external clients. The Operations Support role works closely with the Santander Invoice Finance front office-based colleagues with sales and client support for all invoice finance lines, including new client onboarding and in life amendments.
The difference you’ll make:
Understanding the Santander invoice finance product and offering.
Supporting new clients to have a positive and efficient onboarding experience and help existing clients within life changes.
Completing client take on calculations and subsequent monthly reconciliations to meet terms of client’s facility.
Ensuring query responses for clients and Santander colleagues are processed in a timely manner.
Self-managing – to ensure key team and Invoice Finance Services SLA’s are met.
Demonstrating resilience, personal commitment, and Santander values to the success of Invoice Finance Service deliverables in all interactions.
What you’ll bring.
Strong technical skills, in particular Microsoft Excel.
Experience in corporate background with an excellent knowledge of this areas.
It would also be nice for you to have.
Experience of invoice finance reconciliations, supported by good overall invoice finance knowledge.
Ability to follow set agreed processes to perform detailed analysis using multiple data sources and translate into set reconciliation processes.
Ability to communicate to all levels within Santander and our client base to provide excellent customer service.
Willingness to learn and adopt use of a wide range of bespoke invoice finance operating systems and processes.
What else you need to know.
This is a permanent, hybrid opportunity based in our Birmingham office.
E veryday Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
Eligible for a discretionary performance-related annual bonus
Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Share in Santander’s success by investing in our share plans
Support your favourite causes through charitable giving and our community partnerships
What to do next:-
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.
