operations analyst Newcastle upon Tyne, England
Job description
Salary: £23,149 with progression to £24,715 per annum, pro rata
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 14 July 2023
The Role
We’re looking to recruit a Marketing Operations Assistant with a proven track record in providing customer-focused marketing and administrative project support.
Based in the Central Marketing Team, within the University’s External Relations Directorate, this role is part time 18.5 hours per week, and gives you the opportunity to combine events and web content projects with wider marketing and office support.
The ideal candidate will be comfortable working across multiple projects, including supporting the delivery of the University’s physical and online undergraduate and postgraduate open days, website content and office administration.
For informal enquiries please contact [email protected]
Key Accountabilities
To assist in the administration and implementation of effective office procedures and systems, monitoring progress and communication of outcomes, and sharing information to the wider Marketing team as requested. This includes maintaining and developing appropriate mailbases, databases, shared drives, and public folder facilities to maximise efficiency of information handling and promoting best practice
To provide administrative support to specific marketing projects, e.g. supporting Web, Planning, Events, Media and Production Teams within Marketing, monitoring and completing assigned project tasks
To provide administrative support for the development and delivery of on campus and virtual events inclusive of student recruitment and other marketing-organised events to include: event logistics, responding to event queries, registration monitoring and recording, competitor analysis, updating web content on event pages, processing and paying student helpers and staffing information desks
To process studentship and scholarship adverts and promote them via the designated website within established service standards
To update course, module, accreditation and tuition fee changes on external Marketing websites within established service standards
To provide financial administrative support as required, including (but not limited to) coding purchasing card transactions, completing the P2P process on behalf of colleagues in the service, running reports and keeping accurate and up to date records of all financial procedures and expenditure in line with University protocol
To assist in the health and safety management of the Marketing unit, contributing to the maintenance of a safe working environment for colleagues and visitors.
Other administrative/office support duties
The Person
Knowledge, Skills and Experience
Working knowledge and/or ability to train and learn relevant new systems, equipment, processes, and procedures including standard software packages
Good numeracy skills
Good IT skills
Good attention to detail
Good written and/or oral communication skills
Excellent attention to detail, accuracy, and proof-reading skills
Understanding of relevant policies and procedures, as they affect the role, and the quality standards and outputs required
Ability to apply relevant health and safety and other University policies and
procedures
Familiarity with using initiative and judgement to resolve problems independently
Experience of prioritising workload and handling conflicting priorities
Experience of working in a diverse team
Desirable
Previous experience of working in the Higher Education sector in Marketing
Experience of supporting complex, large scale events
Experience of using content management systems to update/edit online information
Attributes and Behaviour
Planning and Organising
Works in a planned and structured way
Uses own and others’ time effectively
Sets own priorities in conjunction with team and area objectives
Plans workload and tasks in a systematic way
Ensures that all activities are completed on time
Uses systems and tools to ensure records and audit trails are clear and up to date
Keeps work systems up to date, neat and tidy
Ensures that others know how process and systems work
Communicating
Is factually correct and gives consistent verbal and nonverbal messages
Clear and concise; gets the message across to others
Chooses communication tools appropriately e.g. selective use of emails and other channels of communication
Tailors content of communication to the audience, changing style tone and format appropriately
Uses face to face communication regularly; team meetings, one to ones, informal discussions/chats, briefing sessions
Teamworking
Respects the expertise and contribution of others even if own opinion is different
Shares relevant and useful information with others
Keeps other team members up to date with progress
Gets involved with team tasks
Willing to help others and share workloads
Supportive of team decisions
Asks others’ opinion
Finding Solutions
Uses initiative to sort things out, is enterprising in effective use of material, financial and human resources
Looks at ways of overcoming obstacles rather than coming to a standstill
Confidently deals with a broad range of information
Keeps an open mind to alternative ways of doing things
Proactively anticipates and plans for likely problem areas or obstacles by assessing and managing risks
Respects the value that different views bring to the team
Qualifications
Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications, plus work experience in a relevant role; or substantial relevant work experience in a comparable setting
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population .
At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 25701
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