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Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

EVERYTHING YOU NEED TO KNOW

Working within our forward-thinking Waste Network department, we have an exciting new role in the Performance & Reporting team as we look to strengthen our capabilities and build upon the benefits derived from an even more Customer focused approach.

The objective of the Customer Operations Analyst is to be an expert in utilising data, in order to empower the business to make the right decisions and improve performance. The role will primarily support the existing Analysts within Performance & Reporting team whilst providing sufficient analytical horsepower with which to provide fast turn-around to ad-hoc reporting requests and support the extraction valuable Insights for the business to consume.

The role holder will utilise existing reporting and models, through the innovative use of data manipulation and perform a range of analyses. These will include the design, creation and implementation of reports and dashboards in tools such as Power BI, in addition to building, developing and communicating insight to drive key business actions.

Some of your other key accountabilities will include:

• 
  Utilise your understanding of analysing large data sets, data manipulation and coding skills, coupled with your curiosity, to deliver value-adding deep-dive analyses across a range of Business priorities
• Become highly proficient at understanding what drives performance across a range of Metrics, KPI’s and Outcome Delivery Incentives (ODI’s)
• Help the Business to grow its understanding of our Customer and Operational data and identify areas for improvement – EG data capture, data mining, data quality, data integrity etc. in addition to decision support systems
• Become familiar with & utilise the team’s Insight Cycle process, helping support a logical approach to insight creation
• Support the documentation of our Problem statements, by understanding our customer’s motivation for improvement
• Collaborate and build positive relationships with your team and stakeholders & be valued as a trusted expert
• Improve our capacity to use data to drive decision making, maximising the potential of our data analysis tools/products
• Identify trends, anomalies, opportunities & risks within our data, highlighting potential impact to future performance

WHAT YOU’LL BRING TO THE ROLE

Having experience in analytical problem solving, proactive thinking and data translation would be beneficial along with some exposure to SQL, VBA, SAP, DAX, Power Query. You’d be required to Demonstrate using data visualisation tools such as Power BI for dashboard creation.

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 
  28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please get in touch with our amazing team of recruiters at [email protected].

And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.