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WHAT YOU WILL BE DOING

This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.

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As an Operations Analyst within Payments COE you will be working as a team in delivering agreed service levels for internal and external customers, with a focus on project implementation, quality, risk reduction and BAU support.
You’ll be predominantly deal with Chaps and International payment processes, including reissuing of transactions, identification of exceptions and being responsible for reconciliation activity that takes place on the team.

The difference you’ll make.

• Processing and administering of payments and reconciliations and dealing with payment related enquiries from customers

• Supporting the operation by ensuring that all industry, regulatory and contractual SLA’s are met and exceeded on a regular basis

• Resolving queries and issues and identifying those that require escalation as appropriate

• Collaborating with internal departments, stakeholders and foreign institutions to protect the bank and it’s customers

• Delivering a high quality, flexible customer service which maximises customer satisfaction and consistently reinforces the strength of the Company brand

What you’ll bring.

· A strong payment’s knowledge, particularly of CHAPS and International schemes

· An excellent team worker, with a ‘Can Do’, flexible approach to ensure the needs of the business are met across different work streams, also with the ability to work independently and to own initiative

· The ability to quickly learn to navigate around multiple systems, such as Partenon.

It would also be nice for you to have.

· Strong communication Skills

· Microsoft Products proficiency

· Risk experience

· Data Analysis

What else you need to know.

Dual Location, working from home, visiting the office 2 days per month

Team shift pattern can be between 0600-1930 but mainly between 0900-1800 on a shift basis

Everyday Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

Opportunities to embrace Agile with us as we transform our business, work in an environment with leading edge technology, attend ‘Meet Ups’ and be part of internal and external technology communities and work for an organisation that’s dedicated to your learning and ongoing development.

This section is written for you, but you will need to use the right information for the level of position. Check the details are correct in the Reward and Benefits crib sheet and delete information in red if it is not relevant to your position.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs

• Competitive salary plus a £500 annual cash allowance to spend on our great range of benefits.
• Eligible for a discretionary performance-related annual bonus

• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer

• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.