operations analyst Remote
Job description
Company Overview:
FastSpring is the world's leading ecommerce platform for software and SaaS companies. At FastSpring we are on a mission to democratize the software space by partnering with growing software companies to strategically enhance the selling of their products and compete on the global stage. Our product hosts over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries, using every major currency.
We are an Inc. 5000 honoree, noted as one of America's fastest growing companies, with recognition of numerous additional workplace awards. Backed by AKKR, we are already profitable and have an engaged culture with remote staff globally and offices in Santa Barbara, Amsterdam, Belfast, and Halifax.
We are committed to building an inclusive work environment and invest in our employees by promoting growth and development across every level. As a team, we are business professionals who are globally-minded, customer-focused, and driven to innovate.
The Opportunity:
FastSpring's Sales Operations team is seeking a talented individual to join us as a Sales Operations Analyst. As a crucial component of our go-to-market function, our team is committed to driving exceptional revenue growth by delivering best-in-class solutions across the entire GTM engine. Reporting to the Director, Sales Operations, this position is part of our Sales organization and works with individuals who are part of driving revenue operations within our Marketing and Customer teams.
We are a group of highly motivated and skilled professionals who are passionate about delivering top-notch solutions while keeping a fun, collaborative, and casual atmosphere. If you're searching for a role where you can be passionate about what you do and work on a cross-functional team of outstanding people, you may want to consider FastSpring!
Responsibilities:
- Own and optimize the day-to-day operations of Salesforce, including process management, configuration, workflows, maintenance, and integration with our GTM tech stack.
- Recommend strategic priorities, sales performance metrics and sales effectiveness tracking methods to improve team performance.
- Develop and use a variety of sales measurement models and diagnostic tools to identify sales performance indicators, key areas of opportunity, and under penetrated customer markets.
- Manage and maintain SaaS platforms across the go-to-market tech stack, including Salesforce, Outreach, ZoomInfo, Gong, LeanData, Gainsight, Looker and other best-in-class solutions.
- Provide Salesforce administration setup and training for new users.
- Drive business decision-making through insight generation and actionable analytics across all levels of operations and sales.
- Implement and apply data hygiene processes to regularly improve the quality and accuracy of records in all systems, and develop new processes to acquire net new prospects for go-to-market teams.
- Partner with broader Operations functions to understand, implement, and train teams on new features/functionality of tools in go-to-market tech stack.
- Use creativity to identify business opportunities.
Qualifications:
- 3+ years of administering Salesforce in fast paced SaaS organizations.
- Salesforce Certified Administrator credentials required, Advanced Administrator certification preferred.
- Experience administering other best-in-class technologies including ZoomInfo, Outreach, LeanData, Gong (or comparable tools).
- Experience working cross functionally with all stakeholders using Salesforce and Gainsight, including Marketing, Sales, Customer Operations, etc.
- Experience in writing SQL and implementing or configuring a business intelligence platform is helpful (Looker preferred, PowerBI, Tableau, Qlik also relevant)
- Strong critical thinking skills to identify inefficiencies and create improvements.
Estimated Base Pay Range
About the Company
FastSpring is the trusted ecommerce partner for companies that sell software around the world. With FastSpring's full-service ecommerce solution, you can sell more, compete big, and stay lean. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Belfast, and Halifax. For more information, please visit https://www.fastspring.com.
FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.
