operations administrator Remote
Job description
Version 1 has celebrated over 25 years in the IT industry and we continue to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 is a Microsoft Gold Partner, an AWS Premier Consulting Partner and an Oracle Platform Partner; we are also an award-winning employer and our employees are at the heart of Version 1.
Version 1 as a consultancy and a service provider, we are a digital-first environment and we do things differently. We are focused on our core values, and using these we have seen significant growth in our UK Digital, Data and Cloud Practice in the 4 years since inception. Our UK Digital, Data and Cloud business is now preparing for the next phase of expansion, opening new opportunities for highly skilled technologists and leaders to join one of the fastest-growing consultancies in the UK.
A few of our awards are the AWS Migration Partner of the Year - EMEA at AWS Re: Invent 2022, Best Workplace™ for Women UK 2022 By Great Place to Work® and Top 10 in Glassdoor’s Employees’ Choice Awards 2023.
The purpose of the Operational Administrator is to contribute to the license resale process across the whole of the Version 1 group.
Working with the License Management Team the Operations Administrator is responsible for keeping the license fulfilment records up to date ensuring that details are recorded accurately, as well as the involvement in the day-to-day provision of Version 1 Software and Hardware quotes and ordering documents. Liaising with software and hardware vendors, value added distributors and customers to progress paperwork for resale opportunities are also key parts of the role.
Role Specific Tasks and Responsibilities
The following tasks represent areas of responsibility that this role may be expected to perform. Specific tasks and responsibilities will change over time according to the practice needs and will be refined according to the specific skills of the successful applicant.
License Fulfilment
- Record all resales accurately and in a timely manner.
- Ensure that the License Queries e-mail inbox is monitored on a regular basis and organised.
- Monitor the Case Management system on a regular basis and if possible, resolve the case or assign to another team member.
- Create order documents to reflect customers’ requirements and agreements once commitment received.
- Co-ordinate with suppliers and distributors to obtain quotes and ordering documents.
- Take responsibility for the storage process of LM executed contracts for license resale and services ensuring that they are countersigned, returned to the customer, and filed with Version 1 both manually and electronically.
- Involvement in invoicing, purchase order and order processing.
- Consult with in-house teams to ensure that projects are set up on systems correctly.
Build relationships with distributors and vendors.
- Ability to work to tight deadlines in a demanding environment.
- Knowledge of Microsoft Excel
- Knowledge of Microsoft Word
- Strong organisational skills with diligence
- Knowledge of software licensing with the ability to learn about other vendor licensing.
- Ability to evolve and refine the Version 1 License Resale Process
- Strong Communication skills
- Experience of work involving high degrees of data accuracy is essential.
Additional Information
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritizes their well-being, professional growth, and financial stability.
One of our standout advantages is the ability to work remote or with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme, Octopus Car Lease, and MyGym Discounts to help keep our team members up-to-date with the latest technology.
We prioritize the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter among all full-time employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a program designed to support professional growth.
