operations administrator Gateshead, England
Job description
At UK Lift and Escalator we have a range of customers across all sectors throughout the UK, providing lift and escalator maintenance, call out, repair and project services. We are a family business and we pride ourselves on offering a trustworthy and reliable service to all of our customers.
Due to continued growth, we require an Operations Administrator to play a key administrative role in supporting the service and repair teams with administrative tasks. The required person must be able to work in a challenging and competitive environment.
You will often be the first point of contact for customers who may need assistance with various matters. As part of this role you will also be required to answer telephone calls, so a good telephone manner will also be required. Ideal candidates for the role are efficient and adaptable workers with good all-round administrative abilities.
A Operations Administrator will be expected to perform the following tasks:
- Managing worksheets
- Filing and organising documents and records
- Answering customers telephone queries
- Handling customer requests
- Maintaining good customer relations
- Managing client specific portals
- Producing reports
- Maintaining client records
- Administrative support to the service and repair teams, including engineers
- Assisting with planning and tracking of works
Qualifications/Experience:
- Strong organisational skills with attention to detail
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Ability to multitask and prioritise tasks effectively
- Previous experience in administrative or office support roles is preferred
This position requires a highly organised individual who can handle multiple responsibilities and work effectively in a fast-paced environment. The Operations Administrator will play a crucial role in supporting the operations team and ensuring smooth day-to-day operations. If you are a proactive problem solver with strong administrative skills, we encourage you to apply.
Note: Please include any relevant experience or certifications in your application.
Job Type: Full-time
Salary: £25,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 2 years (preferred)
- Administrative experience: 2 years (required)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
