Operations Administrator

Operations Administrator Manchester, England

Optimal Med
Full Time Manchester, England 21675 GBP ANNUAL Today
Job description

The Role
Optimal Med are a medico legal report provider, working with solicitors dealing with personal injury claims. The operations administrators are responsible for managing new instructions in Road traffic accidents, accidents at work, public liability cases and medical negligence claims and handling all aspects of a case from conception to settlement.

The role is based remotely but once a month office attendance is required. You must be able to commute to Old Trafford, Manchester.

Duties include but are not limited to: -
- Creating cases and accurately entering data received electronically
- Arranging appointments with our panel of medical experts in accordance with case requirements
- Requesting and chasing medical records
- Chasing medical experts to ensure reports are received in line with current service levels
- Quality and fact checking medical reports before sending to the instructing party
- Providing instructing parties with regular updates and responding to queries in a timely fashion
- Generating invoices for services provided
- Arranging interpreters for medical appointments & court hearings

Key Responsibilities: -
- To work efficiently and accurately at all times
- To take responsibility for each case worked and aim to progress them as quickly as possible
- To build relationships with solicitors, medical records providers, medical experts, treatment providers and interpreters
- To keep instructing parties well informed of case status and highlight any potential issues in a timely fashion
- Maintain confidentiality in accordance with GDPR regulations
- To provide excellent customer service to clients and solicitors at all times

Personal Specification: -
- Ability to work accurately and calmly under pressure
- Excellent communication, comprehension and telephone skills
- Customer service skills
- A keenness to learn and develop new skills
- Self-motivated, enthusiastic and willing to undertake new responsibilities as knowledge develops
- Previous knowledge of the medico legal industry and Proclaim is desirable
- Fluency in Polish would be advantageous

In addition, the candidate will require the following: -
- English and Maths G.C.S.E. standard grade C or equivalent
- Computer literate

Job Types: Full-time, Permanent

Salary: From £21,675.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • On-site parking

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
Remote Interview Process

Ability to commute/relocate:

  • Manchester: reliably commute or plan to relocate before starting work (required)

Language:

  • Polish (preferred)

Work Location: Hybrid remote in Manchester

Operations Administrator
Optimal Med

Related Jobs

All Related Listed jobs

Recruitment Consultant
Acacium Group London, England 25000 GBP ANNUAL Today

Rewards easily accessible through our rewards portal, offering discounts on shops, restaurants and bars. 25,000 pa, plus uncapped commission!

food and beverage manager
IKEA Etobicoke 47825 - 33265 CAD ANNUAL Today

Who you are

  • You are sales driven and service minded with experience of serving customers. Your passion for food makes you take...

Care Assistant (Nights) - Sycamore House
We Care Group Kingston upon Hull, England 10.37 GBP HOURLY Today

Engaging with residents who wish to take part in social and recreational activities. Uniform provided (company branded tunic x 2). Part-time hours: 22 per week.

CCTV Control Room Operator
Balfour Beatty Derby, England 33453 - 48179 GBP ANNUAL Today

Operate all CCTV equipment to provide pro-active and reactive monitoring of CCTV cameras to assist with the detection of crime, antisocial behaviour and to

Ground Floor Team Member
Premier Inn Leicester, England 10.4 GBP HOURLY Today

Meals on shift for 2. Money off retail, your utility bills, travel, cinema trips, supermarkets and more. HOURS: 16 per week (Breakfast Team member required, 3