Operations Administrator Remote
Job description
About the job
Hexarad is an exciting teleradiology scale-up on a mission to create excellence in medical imaging. This is a unique opportunity for an Operations Administrator to grow with us as we scale and operate a 24 hour service. You will be working as part of the operations team to deliver round-the-clock patient care (think 24 hours in A+E, ER etc!), but will have regular meetings and access to all levels of the senior management team. We are on the road to rapidly expand and offer new innovative solutions within teleradiology.
The post holder will work in a full-time role with a commitment of 40 hours per week working in a shift based pattern 7 days a week. This is a remote role and you will be working from home.
You’ll be working on something truly meaningful with a supportive group of founders and this job is perfect if you:
- Have an operations background, particularly in the setting of healthcare or ideally radiology
- Enjoy solving problems in a practical and collegiate way
- Enjoy working in a fast-paced environment where no 2 days are the same
- Are looking for a challenge with an opportunity to grow professionally. You can help shape the future direction of the company
- Are looking for an opportunity to grow with a company as it expands
- Enjoy working in a friendly team who look after eachother
We are passionate about the wellbeing of our staff and can offer a flexible 40 hour week, with the option to work remotely with clear pathways to further career development.
What You’ll Be Doing
As an operations administrator you will work within the operations teams within the business. You will be responsible for :
- Swiftly responding to emails from customers and ensure that we maintain a very high level of customer service
- Using our proprietary products to assist you, to assign radiology examinations to radiologists (senior doctors) on our IT systems
- To help the radiologists troubleshoot any problems with these radiology examinations (missing information etc)
- To manipulate volumes of data in order to undertake elements of assigning and customer liaison.
- To work closely within the operations team to ensure that the right scan is sent to the right radiologist at the right time to ensure that patients get the right doctor reporting their scan without any untoward delay.
About You
- You have experience working in operations ideally in a healthcare setting
- You have a strong interest in patients – you want to help people
- You are highly organised and reliable with a strong work ethic
- You are cool under pressure and have a logical, practical approach to problem solving
- You are a team player who enjoys working collaboratively with different teams and stakeholders. You can quickly build strong professional relationships centred on trust
- You are an excellent communicator, being able to succinctly communicate and escalate key issues
- You are self-motivated and a fast learner, with a curious mindset and thirst for knowledge. You enjoy learning new skills and thinking on your feet.
- You are motivated by creating a positive impact on patients and share the values that underpin Hexarad: Teamwork, Innovation, Equality, Quality and Excellence, Integrity, Patient-centred
The extras you’ll get
If you put a lot in, it’s only fair you should get a lot out. So, if you help us do the right thing for our members, we’ll help further your career with us.
As Part Of Our Team You’ll Get
- Access to training to help you progress and develop your technical skills and career
- 20 days’ holiday plus bank holidays (plus 1 day added per year up to 25 days)
- Unlimited study budget
- Free private online GP
- Monthly wellness snack boxes
- Employee assitance Program
- Excellent training
Why work at Hexarad
When a patient has a medical scan such as a CT or MRI, the results of that scan can potentially alter the course of their life. Hexarad was founded by doctors with the mission of creating excellence in medical imaging, ensuring that patients get diagnosed accurately and swiftly. We have a passion for getting the best possible results which means thinking outside the box and using innovative solutions to address and solve age-old problems.
The work we do is meaningful and if you come to work with us, you’ll be part of that.
Our goal is to create an inclusive community which feels valued, works collaboratively and makes a positive difference. We have a strong culture of social responsibility - we work with the charity Rad-Aid and have created a unique scholarship for disadvantaged medical students supported by the Royal College of Radiologists.
We value our staff and recognise the importance of respecting their thoughts and opinions. If you’d like to do meaningful work in an exciting, growing company where your talents are nurtured then please apply.
What To Do Next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV.
**************Please also complete the online tests set by indeed; due to overwhelming popularity we shortlist on this basis. ***********
We will be in contact shortly after the closing date to let you know the outcome of your application.
The interview consists of three stages; successful candidates will be invited to stage 2 and 3 accordingly. We endeavour to complete all three stages within 10 working days where possible.
Stage 1: 10 minutes. Brief screening call with our HR team to ensure you meet minimum requirements.
Stage 2: 20 minutes. Discussion centred on your skills, what the job entails and your values and alignment with Hexarad. Remote video.
Stage 3: 90 minutes Remote video. Meeting the operations team, spending time understanding what the job actually entails.
Job Type: Full-time
Salary: £23,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Paid volunteer time
- Private medical insurance
- Referral programme
- Store discount
- Wellness programme
- Work from home
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Work Location: Remote
Application deadline: 26/05/2023
