Operational Technical Services Analyst Horsham, England
Job description
*This role can be based at Based near HQ, Horsham or National Control Centre (NCC), Rotherham.*
Here at RSPCA we have an exciting opportunity for a motivated, driven individual to join our dynamic Operational Services team. This is a hybrid role and the expectation is to be able to work in the office 2 days per week
Here's some of the key work that you will be doing...
- Troubleshooting, using initiative and making decisions with regard to live operational systems.
- Work with stakeholders to implement effective interim processes, during extended periods of transition in operational change projects, to ensure key departmental functions are not adversely affected.
- Work alongside the OTS Business Analyst to assist with gathering requirements, taking the lead on the related Work Package, whilst continuing to communicate with stakeholders and manage realistic expectations in terms of development opportunities and system capabilities.
- Manage and oversee data cleansing activities when moving to new systems/applications.
- Plan, support and oversee the User Acceptance Testing (UAT) and Regression Testing of business critical applications, both during operational change projects and business as usual (BAU).
- Create and continue to develop BAU system processes and workflows for newly implemented systems. At the same time, identifying opportunities to improve operational efficiency and effectiveness, through managing the formal change control process.
- Train business users at all levels within the whole Society, to ensure newly adopted applications are understood and effectively used. This includes the creation and continuous development of training and support material and regular comms with our stakeholders and end users.
- To provide effective and timely support for the OTS helpdesk, responding to queries and requests via email/phone. These users include Inspectorate, the NCC and a large number of other Society staff.
- First line support for troubleshooting all Wilberforce related Applications together with triaging equipment related issues (eg fleet management and mobile phone hardware).
In addition to your normal duties, you may occasionally be required to undertake such other reasonable duties as necessary to meet the needs of the Society.
We think this is a great role and to add value we are seeking a match of these skills, but don't worry if you don't tick every box, we'd still love to hear from you.
What we are looking for in you...
- Experience of supporting database/system users and communications technologies
- Experience of working with internal and external staff at all levels of an organisation
- Proven experience of triaging, assessing and resolving technical issues from a user perspective
- Excellent communications and interpersonal skills, at all levels of a large organisation
- Ability to problem solve
- Ability to present to a group of people
- Ability to learn and fully understand new systems and equipment
- Ability to prioritise workload and meet deadlines while working in a demanding environment
- Can work well in a team and independently, using own initiative
- You may occasionally be required to stay away from home as part of this role.
So if you have a positive can-do approach to daily tasks and thrive in an inclusive people orientated environment then we'd love to hear from you!
Our Values
- We are compassionate * We are inspirational * We are committed * We are expert We act with integrity
- It's an exciting time to join us in the decade of our bicentenary as we focus on our Strategy to 2030. The RSPCA works 365 days a year, rescuing all animals of all types from abuse, neglect, and injury.
Why work for the RSPCA?
It's an exciting time to join us in the decade of our bicentenary as we focus on our Strategy to 2030. The RSPCA works 365 days a year, rescuing all animals of all types from abuse, neglect, and injury.
Benefits:
- Great Annual Leave benefits - 25 days annual leave on entry rising after 5 years
- Additional Society day around Christmas.
- Generous pension scheme
- Associated life assurance and group income protection scheme
- Access to private healthcare scheme
- Employee assistance programme.
- Flexibility in Hours - We understand the importance of work-life balance
- Family friendly policies
- Dog friendly offices!
How to apply
To make an application please visit our career's site by using the following link:
https://jobs.rspca.org.uk/jobs/vacancy/operational-technical-services-analyst-0418-ncc---rotherham/436/description/
Please note we are unable to accept applications via Indeed - please use the link above.
We review applications as they are received, so early submissions are highly encouraged. We reserve the right to close this advert once sufficient applications have been screened and progressed.
All online information and documents are available in alternative formats, including Braille and large font, upon request from the Resourcing Team. Our email address can be found on the advert linked above.All online information and documents are available in alternative formats, including Braille and large font, upon request from the Resourcing team.
We strongly believe in being an innovative, diverse, and inclusive organisation and recognise that diversity in all of our people will help achieve that purpose and our mission more effectively. We actively encourage and seek applications from a wide diversity of candidates and in particular welcome applications from minority ethnic, black, and candidates with disabilities, who are currently under-represented at the RSPCA.
Please note we are not accepting unsolicited CVs from agencies or seeking support for this opportunity.
Ending cruelty, promoting kindness and alleviating suffering to animals.
Job Types: Full-time, Permanent
Salary: £27,400.00-£32,236.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- Sick pay
Work Location: In person
Application deadline: 30/06/2023
