Operational Readiness Analyst Glasgow, Scotland
Job description
Lead Operational Readiness Training Analyst
Glasgow
As a Barclays Lead Operational Readiness Training Analyst, you will be responsible for the creation, planning, preparation, and delivery of all training delivered within Global Payments. The GP Training Centre of Excellence will provide colleagues with all their short- and long-term training requirements, giving them the skills to grow and opportunities to evolve while helping to shape and future proof our business.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
• Supporting the operation with their short- and long-term training requirements
- Completing training needs analysis with the teams to define their training requirements
- Creating, planning and delivering all training material to the operation
- Delivering a fit for purpose training programme aimed to improve performance and take people on a learning journey
- Developing a new training where required and adapting current training in line with changes to policy and/or procedures
- Evaluating trends across the operation to ascertain hot spots and generate training material to enhance skills and awareness
- Acting as the training point of referral for all GP teams to support them navigate their training needs, periods of uncertainty where risk events have taken place
- Working collaboratively with various stakeholders from Analyst to Director grade
• Demonstrable experience in International Payments Operational processes in Payments or Investigations with the ability to be a SME in Payments or training
- Good engaging communication skills to convey complex processes into training material
- Ability to cope and thrive in a high pressure and rapidly changing environment
• Experience in the training cycle, including training needs analysis, training design and delivery across multiple locations
- Knowledge and understanding of operational risk and the standards applicable
Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.
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