Operational Excellence & Change Co-ordinator Remote
Job description
Operational Excellence & Change Co-ordinator - Remote - work from home - ARD921918
Are you an organised administrator with great prioritisation skills?
We have an amazing opportunity for an Operational Excellence & Change Co-ordinator to join our team. Reporting to the Operational Excellence & Change Manager you will be responsible for providing support to improve & document operational business processes & support Specialist and Wholesale Projects and Integration to deliver efficiencies and smooth transition of business.
What you will you do as an Operational Excellence & Change Co-ordinator?
Key Role Accountabilities:
This is an overview and not an exhaustive list of responsibilities.
- Support Business Improvement through liaison with relevant business partners & key stakeholders to identify, document & facilitate process change, delivering efficiencies, positively impacting income &/or driving better outcomes for customers.
- Create mapping documents & SOPs that support improvements to existing processes or introduce new processes where a need is identified.
- Develop and raise document requests; arrange the necessary authorisations, applications & system access required to enable individuals to complete relevant processes.
- Communicate documented process improvements & where required, provide training to accompany changes to SOPs.
- Provide support to Specialist and Wholesale Projects, as required; co-ordinating resource, communicating updates, following up action points & other administrative duties.
- Manage & Triage change requests and allocated tasks within Projects, as directed by Managers.
- Provide a point of liaison for third parties & internal service providers, as required by Operational Project Managers.
- Support PAS Optimisation though ongoing review & improvement, collaborating with Business Teams to realise opportunities to optimise PAS functionality, documenting & rolling out process change & sharing best practice.
- Support and Co-ordinate testing.
What we are looking for in an Operational Excellence & Change Co-ordinator:
- Confident & assertive communicator, capable of sharing written & verbal information effectively.
- Adaptable, with experience of developing & fostering strong working relationships with colleagues across multiple disciplines.
- Track record of improving Business Processes.
- Understanding of the Project delivery lifecycle with strong practical experience of managing multiple workstreams.
- Pragmatic, with a proven ability to deal with high levels of ambiguity and work autonomously, using pre-agreed rationales to prioritise tasks.
- Very strong administrative & organisational skills.
- An appreciation of regulatory / legislative framework within the Insurance Industry.
- Experience of working with a variety of PAS systems, preferably with first-hand user experience.
In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
- Holiday entitlement of 26 days plus bank holidays (option to buy/sell up to 5 days)
- Opportunity to progress your career across the entire Ardonagh family
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.
If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please
Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.
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