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We now have an opportunity for a Operation Manager to join the team at our

Swindon branch:

Blagrove Industrial Estate,
Franklands Road,
Blagrove,
SN5 8YG
Branch Information: https://www.bestwaywholesale.co.uk/depots/Batleys-Swindon

As our Operations Manager, you will ensure the safe, effective, and efficient running of day to day depot operations providing an excellent customer, colleague and stakeholder experience at all times.

Key responsibilities:

• Deputise in the absence of the General Manager ensuring the consistent smooth running of Depot operations.
• Drive productivity via regular presence on the shop floor coaching Team Leaders on best practice methods and behaviours.
• Work collaboratively with team leaders to exceed and achieve all depot KPI’s and objectives.
• Build high performing teams ensuring clear direction and objective setting to team members, providing opportunities for personal development through coaching and on-going training.
• Develop a positive and united team culture, allowing autonomy and ownership of role responsibilities, open and honest two-way communication and a supportive and professional leadership style.
• Work collaboratively with team leaders in relation to the effective allocation of team member duties.
• Carry out robust resource planning to ensure the right level of resource is in place at the right times to ensure excellent customer service levels are achieved and cover is provided for sickness, annual leave, training etc.
• Ensure effective plans are in place in regard to the supply of temporary workers.
• Manage all people management issues such as disciplines and grievances professionally, seeking out the correct level of Head Office support and guidance if required.
• Review and analyse data gleaned from the suite of morning reports to identify trends, blockers and challenges, creating workable solutions that will drive operational efficiencies.
• Drive the Customer Satisfaction agenda, setting the standards for a great customer journey.
• Key holder responsibilities.

In addition, you’ll support and assist the General Manager in achieving and exceeding all depot KPI’s, targets and objectives.

Key skills and behaviours:

• Demonstrable experience gained within a retail / wholesale environment
• Exceptional knowledge of product areas
• A confident decision maker with the ability to effectively follow through and execute decisions made
• Highly organised and exceptional planning skills with the ability to manage and prioritise various tasks
• Strategic problem solving ability, capable of re-working situations if plans change with minimal impact to the business
• Significant experience of delivering both excellent Customer Service and Customer Satisfaction results
• Commercially focused and committed to achieving targets
• A champion of change management, adaptable to embrace and drive change
• Excellent and inspiring leadership and team building skills
• Empathetic and empowering leadership style with the ability to give clear direction
• Excellent verbal and written communication skills
• Excellent listening skills

In addition to your basic pay, our benefits package includes a competitive salary, 30 days’ annual leave including Public holidays, contributory pension, an on-site restaurant, a free on-site gym, and free on-site parking.

Further details:

• Hours: 42 hours per week
• Days of work: TBC
• Shift: TBC
• Salary: Very Competitive (Contact Depot GM)

About us

At Bestway, we are passionate about meeting our customers’ needs and working as a team to grow our business. So, if you are looking for an opportunity to make a significant impact within an ambitious company that built its way up from humble beginnings, you could be the person we are looking for.