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Fibre Only. Wholesale Only. Gigabit Capable.

Here at Full Fibre we are changing the way consumers and business access the digital world. We are on a mission to connect 100,000’s of properties across the UK to the 21st century. With significant growth happening across our business today, we want great people to help us do great things.

As the Openreach Coordinator you will be playing a pivotal role in the future growth and management of the business. Reporting directly into the Full Fibre Openreach Manager, you will be joining at the start of a very fast paced and exciting growth phase of the business with lots to get stuck into.

We’re looking for someone who can….

• Collaborating with our internal teams as point of contact for all aspects of the PIA journey.
• Translate survey and design information to facilitate creation of NOIs ( notice of Intent )
• Manage and Undertake administration of the Openreach PIA CP portal along with and Joint User Pole agreements.
• Raising network adjustments on PIA and ensuring 100% compliance
• Be responsible for the tracking and wider distribution of all NOIs, NAs, SPOs, MIs, Whereabouts
• Registering completed networks on PIA
• Creation and submission of network adjustment work packs (A55s)
• Communicate between multiple teams to ensure a coherent and efficient PIA journey is in place.
• Responding to queries and requests from across the business to support delivery.
• Report against Openreach performance in all areas, driving builds through from planning to submission in order to gain access the Fund as managed by Openreach
• Work with the build teams both sub-contractor and direct labour to ensure forms are raised correctly and escalated correctly into Openreach
• Support the other Build Admin roles to ensure continuity.
• Act as the point of contact for Supervisors, Build Managers, logistics and the customers on the day-to-day activities around use of PIA, escalating issues when relevant.

The right person will…

• Excellent communication skills, both verbal and written
• Developed and confidence analytical skills.
• Ability to prioritise workload in a changing environment.
• Excellent IT skills, particularly in Excel and other Office 365 based applications
• Able to extract and act upon instruction and information.
• Negotiation Skills
• Team Player
• Strong Communication Skills

Knowledge, Skills & Experience:

• Essential 2 + Years minimum experience in a role that demanded a strong level of IT literacy preferably from an office-based situation.
• A background within in Telecoms / Fibre Delivery / PIA operations preferred (not essential)
• Experience of working within a heavily governed industry with high levels of compliance
• Working under pressure to hit deadlines whilst maintaining quality and accuracy.
• Reading and interpretation of complex technical documents and processes

What we can offer:

• Salary between up to £26,000 DOE
• 25 days holiday plus bank holidays
• 5 days Company Sick Pay
• Cycle to Work and Tech Scheme
• Referral Scheme
• Continual Professional Development