Onsite Coordinator

Onsite Coordinator Leicester, England

Vodafone
Full Time Leicester, England 24200 GBP ANNUAL Today
Job description

Onsite Coordinator

Location: Leicester (based at client location)
Salary: £24,200 per annum, up to £2,000 bonus (performance related)
Hours: Shifts between Mon-Fri 8am-6pm (may change depending on client requirements)

Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.


What will you be doing?


To manage the day to day running of one of our prestigious Corporate customers. You will ensure customer loyalty through quality, speed and innovation. You will build relationships with internal and external stakeholders. The Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business` mobile strategy.

You will be responsible for all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer database and offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner.


Who are we looking for?


  • Excellent keyboard skills and systems knowledge
  • Experienced in answering queries via phone, email and face to face
  • Delivering a great service through honest and friendly conversations
  • Interest / understanding of mobile and phone devices including features / benefits
  • Excellent communication and listening skills
  • Empathy and ability to build rapport quickly
  • Passion for delivering the best customer service



What’s in it for you?


An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.



Together we can


Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


Recruiter Name: Bethany Ganda

Recruiter Email: [email protected]

Onsite Coordinator
Vodafone

vodafone.com
Newbury, United Kingdom
Nick Read
$10+ billion (USD)
10000+ Employees
Company - Public
Cable, Internet & Telephone Providers
1982
Related Jobs

All Related Listed jobs

Operator
Yorkshire Water York, England 21500 - 27500 GBP ANNUAL Today

Therefore, a full valid driving licence is a requirement of this role (with no more than 6 points on your licence). Lifting, checking, and unblocking pumps.

Customer Service Advisor
MOOT Stafford, England 19000 - 21000 GBP ANNUAL Today

Contact customers verbally when its easier to resolve than a written response. Ensure our customers are updated every step of the way during their customer

Compliance Monitoring Manager
Yorkshire Building Society Leeds, England 50000 GBP ANNUAL Today

Planning, designing and delivering risk-based compliance activities through the effective and efficient allocation and management of resource.

Customer Service Agent
Kindred Group United Kingdom Today

Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations!

Duty Manager - EL&N London Heathrow Airport
Elan Cafe Hounslow, England 33000 GBP ANNUAL Today

You can diffuse any issues that might arise in a cool and collected manner, and you are able to coach and encourage your team on the go.