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Job description

Online Store Assistant

Jonzara is a ladies fashion retailer with 3 stores and an online store. We offer a vast range of premuim high street brands such as Betty Barclay, Olsen, Part Two and Gerry Weber.

We are recruiting for an Online Store Assistant to join our existing team to support our growing websales business.

Duties:
- Provide excellent customer service on the telephone and via email
- Assist customers with product information and making purchasing decisions
- Process telephone orders

- Respond to customer inquiries in a professional and timely manner
- Maintain a clean and organized work station
- Prepare and pack customer orders in an efficient and timely manner
- Ensuring accurate stock movement and investigating stock discrepencies

- Assist with deliveries

- Maintain excellent stockroom standards

- Process customer refunds accuratley and in accordance to company policy

- Picking stock from our warehouse for customer orders and store replenishment

Requirements:
- Strong attention to detail and time management skills to prioritize tasks effectively
- Strong communictaion skills
- Organizational skills to maintain a clean and orderly work area
- Excellent phone etiquette for handling customer calls

Business hours are Monday - Saturday 9-5.30pm. The shift pattern is 8hrs per day (9.00-5.30pm), 2 days per week. Must be fully flexible as scheduled days will change on a weekly basis.

Minimum of 2 references will be required before commencement of employment. At least one must be your current or a recent employer.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, requirements, or working conditions associated with the role.

Job Types: Permanent, Part-time
Part-time hours: 16 per week

Salary: £5.28-£10.42 per hour

Benefits:

• Company pension
• Employee discount
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• 20 Bow Street Lisburn, BT28 1BN: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Retail sales: 1 year (required)
• customer service: 1 year (required)

Shift availability:

• Day shift (required)

Work Location: In person

Reference ID: JONWEB23