Online Sales & Operations Assistant Tarporley, England
Job description
Job description
Online Sales & Operations Assistant
About Us
Grosvenor Furniture was founded in 2003 and is a small yet well-established online furniture retailer that specialises in the sale of Luxury dining furniture and beds. We operate from a warehouse based in Kelsall, near Tarporley, Cheshire, CW60SR and have a small view by appointment showroom where we display a selection of our luxury dining chairs and tables. The majority of our sales are taken online through our website and eBay store and we take pride in offering 5 Star customer service to ensure our customer expectations are exceeded.
Job Requirements
We are looking for a sales driven person with practical experience of working within a fast-paced small business environment.
This job role is varied across both our sales and warehouse departments, and your duties will include:
Office Duties
- Answering in-bound calls and emails dealing with sales and customer enquiries.
- Managing and processing customer orders.
- Booking in delivery dates with customers.
- Updating our website with stock levels.
- Uploading new products onto our website.
- Dispatching DPD orders on a daily basis.
- Managing the pick, pack & dispatch process.
- Managing Social Media Posts.
Warehouse Duties
- Manual Handling of furniture. You must be physically fit and able to lift heavy boxes. You will be required on a daily basis to pick furniture boxes ready for dispatch and occasionally you will also be required to help unload shipping containers of furniture.
- Quality Control checking of furniture prior to dispatch. Certain products require inspection prior to dispatch and therefore you must be able to carefully unpack and re-box furniture back up to a professional standard.
- Loading of delivery vans – You will be required to help load our furniture van when required.
Required skills:
- Proficient IT Skills for Email, Excel, Word, Website administration
- Customer Service focused ensuring excellent customer service is given at all times.
- Sales focused ensuring maximum sales are achieved.
- Communication Skills - Have professional and friendly communications skills both written and verbal.
- Responsible & Reliable – You will be a key holder to the business and must be able to open up in the morning and lock up in the evening.
- Motivated to follow up on sales leads and to up-sell products and services to our customers.
- Enjoy problem solving by identifying all the facts and providing a fair and quick resolution.
- Have a flexible and adaptable approach towards work.
- Manual Handling – You must be physically able to lift furniture boxes.
- UK Driving Licence.
Preferred but not essential skills
- Experience of driving a 3.5 Ton Luton Van (as local deliveries can be made using our own van).
- Photoshop skills for editing product images. (Not essential and training can be given).
This job is a Full-Time contract based on a 40 working hours per week
The working hours are Monday to Friday 8.30am to 5.30pm (with a 1-hour unpaid lunch break).
The job is based at our warehouse address: Grosvenor Furniture, Unit 5 Organsdale Farm, Kelsall, Tarporley, Cheshire, CW60SR
Salary £25,000 per annum. Hourly rate £12 per hour
30 Days holiday including Bank Holidays.
In addition to this we also offer a generous benefit package:
- Long service awards – increase in Holidays
- Company Pension Contributions
- Employee Furniture Discount Rates
- Free on-site parking
See our website for more company information: www.grosvenorfurniture.com
If interested please apply through Indeed and add a covering letter to your CV explaining why you think you're suitable for this job role.
Job Type: Full-time
Salary: From £25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: One location
Application deadline: 01/03/2023
Reference ID: Online Sales & Operations Assistant
Expected start date: 06/03/2023
Job Type: Full-time
Salary: From £25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: One location
Application deadline: 28/02/2023
Reference ID: Online Sales & Operations Assistant
Expected start date: 06/03/2023
