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Online Sales Representative (Retail)

Permanent

Leeds (LS9)

Hours: Monday – Friday (1-2 Saturdays a month on shorter hours)

Salary: up to £24,000

Main Responsibilities:

• Answering uerie ueries quickly and efficiently
• Dealing with a high volume of email queries from customers, internal sales and 3rd party couriers to ensure they are responded to in a timely manner
• Responding to customers via our website live webchat
• Proactive reporting to customers regarding their orders or delivery issues.
• Liaising with 3rd party couriers & suppliers
• Take full ownership for all queries received, following through to resolution and ensuring customers are kept updated throughout
• Ensure thorough and concise notes are recorded throughout the query process to provide a great customer experience.

Experience and Skills required

• Atleast 1-2 years experience of a similar role
• Be hardworking, determined, confident, and ambitious with the drive to succeed.
• Have a background in sales with a proven track record
• Be customer-focused with the ability to listen to customer needs and respond to these appropriately. Good communicator.
• Be an ambitious & confident individual.
• Have a flexible approach to duties with a willingness to adapt and learn.
• Have the ability to work under pressure in a fast-paced environment.
• Be familiar with Microsoft Office and email applications - computer skills are essential for this role

Closing date is 12.06.2023

To Apply please follow the application process for the site this job is advertised on. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy . Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Please note
If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. All adverts are refreshed weekly, applications to be submitted by close of play Friday. Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Successful applications will be contacted within one week of the closing date. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy. Here’s our full privacy policy: https://www.hawk-3.com/pages/privacy-policies Thank you for your interest in this role.