Online Customer Support Telford, England
Job description
To meet the increasing demand for our innovative online training courses, we are looking to increase our team providing first point, technical assistance to clients who are accessing TTC’s digital courses through multiple video conferencing platforms and for handling enquiries and supportive needs from existing customers such as testing and trouble shooting before attending their course.
As a dynamic business we need to have the right people who are as passionate about service as we are and in return can offer a great work culture with fantastic opportunities for you to develop your skills and experience in a progressive, forward looking company.
The ideal candidate:
- Have a solid knowledge of video conferencing systems; Zoom/Microsoft Teams etc
- Capable of communicating with a diverse customer base with varying degrees of technical ability, achieving positive results first time
- Able to work sensitively and productively in challenging situations
- Agile and willing to embrace change, always looking to learn new systems or processes to improve the customer experience and support other colleagues and departments as needed
- Experience in a first line support role (DESIRABLE)
- Great communication skills and a passion to deliver exceptional customer service
Why you'll love us:
- Competitive salary of £22,440 per annum (£11.50 per hour) plus performance related bonus
- Enhanced holiday allowance
- Paid volunteer day off
- Company Equity plan
- Hybrid working available for evening and weekend shifts
- Health Cash Plan; covering the cost of dental, optical services, 24/7 access to GP's and many more.
- Rewards partner; discounts at high street retailers, online providers and entertainment venues.
- Life insurance policy
- ULEV Car Scheme
- Regular company events
- Ongoing development
This role is full time, permanent based at our Telford Head Office, 37.5 hours per week during our core business hours (Monday - Friday; 07:00 - 19:00, weekends 07:30 - 14:00), working 5 days in 7. Onsite interviews are planned throughout February with a start date shortly after. Due to the sensitive nature of data we process, successful applicants will have to complete Non-Police Personnel Vetting (at no cost to applicants).
To Apply:
We would love to hear from you, get in touch now!
Diverstiy and Inclusion:
We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities.
