Online Customer Services Assistant Leeds, England
Job description
Do you have an interest in online retail? Would you relish the opportunity to join the UK’s biggest online charity retailer?
Due to internal progression, an exciting opportunity has arisen for an eBay Customer Service Assistant to join our dynamic team and really make a difference, providing outstanding customer service to our online customers and shops.
About the role
BHF is the biggest and most successful charity retailer in the UK. It’s also our second biggest source of revenue turning donated items in to £millions that fund our life-saving work. We are looking for someone who can excel in assisting the team as well as our customers by processing and resolving their issues in a timely and professional manner. You will provide a first-class customer service on behalf of the BHF, meeting all customer and client needs.
This is a full-time position, working 35 hours a week (Mon - Friday, 9 am - 5 pm.)
Your working week will be split between home working and around two days per week in our Leeds office. This will allow us to unlock our best work for our cause, blending the best of home and office working.
About you
You will have experience of working in a customer focused environment, with the customer being at the heart of every interaction. You'll bring excellent communication and organisational skills as well as a flexible and friendly approach. Experience of working in a fast paced, target-based environment would also be advantageous.
For more information, please download the candidate information pack (attached to the bottom of this page.)
How to apply
To apply for this role please use the apply button below. You will be redirected to the BHF career page. Our process involves completing an application form & submitting your CV.
Why Join the BHF?
We invest heavily in the development of our eBay team because they’re the people behind our success in the sector. We value, nurture and reward our talent and are proud to offer a welcoming and supportive working environment. We also offer competitive salaries, 30 days paid holiday and other sector leading benefits.
As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
We celebrate diversity and make inclusion part of what we do every day. Our aim is for all of our colleagues and volunteers to bring their true self to work. Should you need any adjustments to the recruitment process, at either application or interview, please contact us here
