Online Customer Service Agent Remote
Job description
We are a passionate team with a simple aim to help our clients grow and have fun while doing so! We are 8 years old, and classed as a ‘fast-growth’ company in the UK - working with an enviable client list.
Socialbear is the global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. Our full stack service includes: agents, management, security, training, analytics and data. We power customer service for industry leading brands, charities and governments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear.
This role is on an initial freelance contractual basis, with scope to continue working full time following this.
Working with an online retailer or a Pet/Pond company would be advantageous but not essential.
Hours of work:
20-30 hours per week from Monday to Friday initially with 1 weekend day required in the near future. This role will be 7am-1pm with scope to increase.
To be successful in this role, you will need to have demonstrated strong writing, organisation and communication skills. As well as previous experience within a customer service role online.
Key Skills - Online Customer Service Agent
- Understanding of Customer service tools eg, Freshdesk/Zendesk and how to undertake online customer service
- Customer support
- Excellent written and verbal communication skills
- Superb time management
- Copywriting and proofreading
- Use of Slack, Google Suite, Microsoft Teams and collaboration tools
- Passion for delivering excellent customer service
- Interest in moving into a Team Leader role in the future, to help us improve our customer service offerings to our extensive client list.
Roles & Responsibilities
- Managing, briefing and coordinating customer service responses generated from our client accounts on a daily basis
- Reporting into Account Manager
- Manage the day-to-day Customer Support
- Effectively respond to all Community Management responses.
- Time tracking and reporting on client social media account usage.
- Pro-actively escalating and spotting potential PR threats, and following moderation briefs.
What's on offer
- Monthly invoice paid within 24 hours
- Standard hourly rate: from £10.50
- Great working environment - working with an outgoing team
Application deadline: 17/07/23
Expected start date: ASAP
Job Types: Full-time, Part-time, Freelance
Salary: £10.50 per hour
Job Types: Full-time, Part-time, Freelance
Part-time hours: 20-30 per week
Salary: £10.50 per hour
Benefits:
- Work from home
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Experience:
- Online customer service: 1 year (preferred)
- Freshdesk or Zendesk: 1 year (preferred)
Expected start date: ASAP
Job Types: Part-time, Freelance
Part-time hours: 20-30 per week
Salary: £10.50 per hour
Benefits:
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Experience:
- Online Customer Service: 1 year (required)
Work Location: Remote
Expected start date: 27/07/2023
