Online Customer Service Advisor (7 month FTC) Stafford, England
TopCashBack
Full Time
Stafford, England
21255 GBP ANNUAL Today
Job description
Position: Temporary Online Customer Service Advisor (7 month Fixed term contract)
Salary: £21,255
Location: Stafford office and weekend working from home
Shift Pattern: Wednesday-Sunday 37.5 hours
Salary: £21,255
Location: Stafford office and weekend working from home
Shift Pattern: Wednesday-Sunday 37.5 hours
Wednesday 9:00 to 17:30
Thursday 9:00 to 17:30
Friday 9:00 to 17:30
Saturday 8:00 to 16.30
Sunday 9:00 to 17.30
Working from home Saturday and Sunday (all equipment provided for both office and remote working)
About us
TopCashback is one of the world’s biggest cashback sites and we help save our members money when they shop. We have more than 20 million members globally and work with more than 6000 brands across three different continents.
We’re extremely proud to provide an award-winning service to our members. Most recently we have won one of the most prestigious accolades for UK businesses -the Queen’s Award for Enterprise in International Trade. We are a six time winner of Cashback site of the year at the Moneyfacts Consumer Awards. We have also won a range of accolades at the prestigious Performance Marketing Awards including Industry Choice of Publisher (six times in the last seven years) and Best Team in Performance Marketing (won in 2021).
At TopCashback, since we began, we have been committed to building a fair, diverse and inclusive company. We believe that diversity and nurturing a culture where we can all be our true selves at work, makes us stronger as a business. We celebrate differences and foster a fair and equal environment for us all to flourish in. After all, we spend most of our time together.
With fairness at heart, we‘re committed to being an equal opportunity employer regardless of race, ethnicity, gender, sexuality, religion, disability, nationality, age or similar. Whoever you are, whatever walk of life you are from, we’ll welcome you to our TopCashback family.
The Role
You will be responsible for communicating with members online, keeping them up to date and providing information about their account, transactions or payment information. This is all done over various social media platforms and email.
We will provide all the training you will need helping you work in a timely manner and demonstrate good problem solving and customer service skills. And bonus, this is all done online, we are not a call centre environment.
Key Responsibilities
Responding to customer support queries via email- Taking responsibility for all received queries
- Troubleshooting all queries using a logical approach
- Recognising any issues and alerting the line managers
Required Skills
Clear communicator – producing written communication that our members can understand- Problem solver - have a logical approach to problem solving
- Time Management Skills - after training you will be required to manage your own workloads, so ability to prioritise and work to deadlines is key.
- Computer skills – Full training will be provided however basic knowledge of email systems would be beneficial
TopCashBack
www.topcashback.co.uk
Stafford, United Kingdom
Oliver Ragg
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Internet & Web Services
2005
