Online Content Officer Birmingham, England
Job description
We’re really proud to say that we put our customers at the heart of everything we do. We strive to produce clear and informative communications to help us proactively engage with customers on issues that matter to them. We’re looking for a passionate individual to join our brilliant team and help us on our mission to deliver a first-class service.
As our Online Content Officer you’ll produce and develop high-quality content across our key digital channels which includes email, social media, our app and website. You’ll help us provide a constant and consistent presence and respond to trends in customer behaviour whilst supporting the delivery of our Customer Communication Strategy.
Reporting to our Customer Communications & Marketing Manager you’ll develop creative marketing campaigns to increase brand awareness, engagement and accessibility. You’ll monitor our online presence and respond to reviews and customer enquires to resolve customer queries and protect the reputation of the organisation.
As the go to person for online content, you’ll have the opportunity to really influence in this space and ultimately make a difference to the lives of our customers. You’ll join a well-respected team of Comms professionals, who are committed to delivering the very best communications to our customers.
But don’t just take our word for it, hear from our Customer Communications & Marketing Officer - "Everyone's been so friendly and welcoming, I immediately felt like part of the team - and there's always someone around to answer your questions! I've been able to get involved in so many different projects, which has really helped me to get an understanding of the business, and it's nice to feel that what we do contributes to our customers getting a better experience of living in their Midland Heart home".
Our ideal candidate? We’re looking for someone who has significant experience of successfully planning, delivering and managing innovative and engaging campaigns. You’ll need a creative flair, a keen eye for detail and demonstrable evidence of communicating with a diverse audience in a large and complex organisation. To succeed in this role, you’ll need to be able to confidently respond to sensitive and complex reviews in a public space.
As a Smart Working organisation you can expect a balance of working from our Birmingham, Bath Row office and from home – typically 2 days per week in the office, but this may vary depending on business need.
Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal and upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role. If you have screenshots or links to content that you've created, we'd love to see them - simply put them at the bottom of your covering letter.
Applications close at midnight on Monday 27th February 2023.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
