Online Community Officer Remote
Job description
Permanent
Full Time (34.5 hours, spread over Monday - Sunday)
Hours of operation: Monday to Friday 8am-8pm and Saturday & Sundays 9am-6pm
Salary Range: £24,500-27,500 FTE (salary offers will be based on what we know about your existing experience, skills, and knowledge)
Location: Fully Remote, Home based
Do you take pride in your communication skills and have experience in online customer service? Can you deliver an exceptional level of support and guidance to our Online Community? Do you want to make a positive impact every day at work?
If so, we would love to hear from you!
Please note, the application deadline has changed and is now Friday January 27th, 2023 at midnight.
About the Role
Macmillan provides a safe and supportive online community for people affected by cancer and other key Macmillan audiences, and we are excited to be able to offer a chance to join the team.
In this role, you will join a team of Online Community Officers, using your experience, skills and knowledge to provide up-to-date and accurate information to the community. You will create and publish quality content, moderate existing content, and respond to enquiries from community members. You will also be leading the way in maintaining the safe and supportive environment of the Community for all members.
You must be able to handle complex communication in a professional and supportive way, providing holistic support while maintaining appropriate boundaries. You will be comfortable using your initiative and working independently when required, but also be able to collaborate with the rest of the team.
You will use your excellent digital skills and enthusiasm for emerging technology to aid our digital delivery and assist your team in this area. It’s a challenging but very rewarding role in which you will measure your success by the continued successful growth of the Community and the quality of the content on the Community.
About You
Your track record should demonstrate that you are an effective communicator and have knowledge of online communities.
To do this role you will have:
- Current knowledge of online communities and social media
- Excellent communication skills, both written and verbal
- Experience creating and moderating online content
- An understanding of the needs of people living with and affected by cancer
- Good digital skills and an appetite for embracing the use of new technology
- Experience using the Microsoft Office suite of applications
As this is a home-based role you will need:
- A reliable broadband connection with upload and download speeds of at least 3mbps.
- To comply with strict data protection rules you must have a private confidential space to work from. We will provide all IT equipment needed for the role.
Please note there may be rare occasions where you will have to travel to one of our offices (London, Glasgow or Shipley - W. Yorkshire) for events or meetings. Travel expenses will be reimbursed.
About Us
We help millions of people with cancer across the UK live life as fully as they can through physical, emotional and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition.
We commit to actively developing you and offer benefits including a 34.5-hour week, private medical insurance, life assurance, pension, generous annual leave, and interest free loans for season ticket, gym membership and a vast range of discounts via our benefit platform which helps make our employees’ money go further.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
Working Hours
The service operates 365 days per year and hours will be worked flexibly between 08:00-20:15, Monday to Sunday. Where a bank holiday is worked, a day would not be deducted from the standard 8 days entitlement, allowing you to take this day off at another time. Time off in lieu will also apply to hours worked on Christmas Day and Easter Sunday.
Recruitment Process
The application deadline is now Friday January 27th, 2023 at midnight. Please submit your application as soon as possible, as we reserve the right to change the closing date of our vacancies.
Successful candidates will then be invited to a virtual interview via MS Teams w/c February 6th, 2023.
If you have any queries before applying, please contact Kay Donnelly ([email protected]) who will be happy to help you.
In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
Any offers on this role are made subject to a criminal records disclosure check or equivalent.
We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest talent pool, reflecting the diverse range of people we support.
