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Job description

We’re looking for a dynamic Online Business Manager with strong leadership skills, the ability to think strategically and pay close attention to detail. This is a role that has recently become vacant. You must have the ability to analyse data, make decisions and manage people effectively. You’ll be responsible for overseeing the day-to-day activities of the business, playing a crucial role in ensuring the smooth running of the business operations and will work closely with our CEO and COO.

Responsibilities

• Work closely with management teams helping to develop and implement operational policies and procedures to improve efficiency and productivity
• Stay up to date with industry developments and incorporate new technologies and processes into the business
• Manage all aspects of HR, including recruitment, contracts, onboarding, training, in liaison with our HR consultants
• Promote company culture, best performance and high morale.
• Ensure good communication flow between departments is maintained
• Assist the CEO & COO in ensuring the day to day operations of the business is carried out appropriately, efficiently and in a cost efficient way
• Ensure compliance is maintained across the business
• Project tracking - ensuring departmental KPIs are being actioned and tracked
• Organise team events and liaise with our travel experts
• Organise, manage and support in-person workshops delivered to our clients
• Coordinate book projects from inception to publication and track sales thereafter
• Maintain CPD compliance and accreditation for existing courses and apply for CPD accreditation for all new courses. Ensure all stakeholders are aware of the process for issuing CPD certificates and marketing are kept up to date with new accreditations for marketing purposes
• Work with data analyst to ensure data is kept up to date and share findings across the team
• Liaise with Customer Happiness team over any stripe disputes that may arise and submit prepared responses

Essential Skills

• You will have the ability to:
• Work with and coordinate team to achieve common goals
• analyse data and develop effective plans and strategies to improve operations and achieve company goals
• identify and resolve operations challenges and make decisions in a fast paced environment
• plan and execute projects effectively
• understand and analyse financial data and make decisions that positively impact the company

• Possess strong communication skills in order to effectively communicate with colleagues, stakeholders and customers
• Have a keen eye for detail and the ability to spot potential problems before they arise
• Be able to adapt to change and respond to new challenges and opportunities quickly and effectively
• Be familiar with technology, processes and systems used, as well as the ability to incorporate new technologies into operations
• Have a strong focus on meeting customer needs and delivering a high level of customer service
• A dynamic team player who is willing to get stuck in when and where needed
• Good administrative skills

Job Type: Freelance

Salary: £14.00-£16.00 per hour

Benefits:

• Work from home

Schedule:

• Monday to Friday

Work Location: Remote