Online Advisor - Operations Bradford, Yorkshire and the Humber, England
Job description
We’re looking for someone to join our online team as an Online Advisor - Fleet Operations at Himore House in Bradford on a full time permanent basis. This role will involve working your full time hours over 4 days a week. This is a fantastic opportunity to join the online team.
The role will support the Online team to ensure our customers are at the heart of everything we do and that they have delivery vehicles available at all times. Managing the inbound communication of breakdowns, incidents and supporting the return to service with our service providers. Managing service, incident, and breakdown records whilst maintaining safe and legal records.
You'll be responsible for things in this role like;
Dealing with queries from stakeholders internally and externally from our home delivery stores and service providers in a proactive and timely manner.
Provide clear and consistent service
Work to resolve store queries and requests with a right first time approach
Embrace a strong customer service culture ensuring accurate data with a desire to simplify and speed up
Taking responsibility for building positive working relationships
Play an active role in building an environment where best practice is shared
Ensure delivery vehicles are available to our home delivery stores in a safe, legal, and responsive manner
Provide first line problem solving and resolution for our home delivery teams
Provide consistent and robust retention of required documentation relating to service providers, authorities and home delivery departments
Compliance to regulations and company policies and procedures
Consistent delivery against our Service Level Agreements and compliance frameworks
Minimise re-work throughout the business by delivering first time accuracy supporting our financial objectives
Provide resolutions to invoice queries in a timely and effective manner
Support and contribute ideas for process improvements
