Onboarding Specialist

Onboarding Specialist Manchester, England

NatWest Group
Full Time Manchester, England 24401 - 33383 GBP ANNUAL Today
Job description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as an Onboarding Specialist

  • In this key role, you’ll contribute to the delivery of a market leading customer journey
  • You’ll be planning, managing, and delivering the set up of new customers to the platform
  • As the first point of contact in the post sales process, you’ll play a vital part in identifying ways to improve our customer experience

What you'll do

As an Onboarding Specialist, you’ll be coordinating the delivery of technical onboarding processes. You’ll be collaborating with customers and our technology providers to coordinate any onboarding requirements and assisting customers with setting and meeting their business goals.

Additionally, you’ll be:

  • Monitoring the onboarding progress and managing issues, identifying and escalating customers at risk of not meeting their goals
  • Driving customers to quickly onboard, adopt, and use the products we supply
  • Maintaining an understanding of customer work flows and identifying opportunities to improve and automate business processes
  • Updating and maintaining accurate customer records and constructively channelling customer feedback to drive continuous improvement

The skills you'll need

To succeed in this role, you’ll need to have excellent customer service skills and experience of resolving customer issues and queries received through a range of channels, including webchat. You’ll naturally have excellent communication skills, with a proven ability to engage and articulate customer needs to influence and drive good outcomes. Knowledge of Natwest Markets and its products such as FX and IRD would be useful.

We’ll also expect you to have:

  • A background of working in a customer success department
  • The ability to deliver client training and onboarding
  • Experience of deputising or supervising when management is unavailable
  • The ability to absorb complex information and implement solutions in a simple way

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

Onboarding Specialist
NatWest Group

www.natwestgroup.com
Edinburgh, United Kingdom
Alison Rose
$10+ billion (USD)
10000+ Employees
Company - Public
Banking & Lending
Finance
1727
Related Jobs

All Related Listed jobs

KYC Analyst
ING Bank N.V. London, England 55836 - 87750 GBP ANNUAL Today

Direct communication with the business, and in some cases customers, is essential to the efficient completion of the KYC Process.

CAD Technician
Enisca Ltd Cookstown, Northern Ireland 25000 - 35000 GBP ANNUAL Today

Experience/qualification in Autocad or similar drafting package. Develop personal skills and capability through on-going training, as provided by the company or

Software Engineer Opportunity! Full Time Permanent
Pearson Carter Knutsford, England 40000 - 70000 GBP ANNUAL Today

Your responsibilities will depend on the level of your experience. My client work with clients such as Amazon, Google, Barclays and more.

Executive Assistant (12 Month Maternity Cover)
IMPOWER Consulting London, England 35000 - 38000 GBP ANNUAL Today

Stakeholder management: acting as gatekeeper and main point of contact for key internal and external senior stakeholders e.g. board members and advisors, key

Healthcare Support Worker - Primary Care - HMP Berwyn
Betsi Cadwaladr University Health Board Wrexham, Wales 23159 - 24701 GBP ANNUAL Today

Prisons are a community like any other and we offer all of the health services any community needs in one place and with a single team.