On-Site Technician Derry, Northern Ireland
Job description
Workplace Deskside Support Engineer
Location Northern Ireland (IRE11, IRE24 & Remote Sites)
Are you a customer driven team player who can work from your own initiative under little supervision? Can you support a diverse user-base, while working to agreed timescales? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver a world-class service to Fujitsu’s Internal employees? This is your world and your opportunity to shape it for the better.
Your Role
We are looking for a proactive, dynamic, and driven Deskside Engineer to join the Workplace Services team and be the face of Fujitsu working with end users on the Internal Deskside Support (IDS) account and act as a Service Delivery Unit (SDU) to the Digital Systems Platform Unit (DSPU). Your role will primarily involve delivering face to face IT support to users within Northern Ireland (IRE24, IRE11 & remote sites)resolving Incident tickets, change order requests and project work where required. Excellent customer service skills and a strong customer focus is essential.
You will also be required to travel between sites, at times, so flexibility and adaptability are key. You will manage the call queues, keeping tickets updated with latest actions and closing within SLA.
Your experience
- Good communication - ability to present yourself confidently with all levels of customer.
- Good diagnostic approach - methodical and considered
- Experience of fault-finding on both laptops and desktops
- Knowledge of Win10 build basics and install/uninstall of software
- Knowledge of Office 365 applications
- Basic network skills - sufficient to troubleshoot connectivity issues.
- Time management- working to deadlines and able to prioritize tasks
- Participating in projects to boost department's efficiency and improving customer satisfaction
- ServiceNow knowledge or experience with similar ticket handling applications
- Quality control and attention to detail
- Adaptable – Able to bring skills and knowledge from one area and apply to another
- Flexible – Able to travel to multiple locations locally or in other regions.
Shape your world and achieve together
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+.
We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organisation, with a continuing commitment to diversity and inclusion is important, you should apply.
Job Type: Full-time
Schedule:
- Day shift
Ability to commute/relocate:
- Derry City, County Londonderry: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: Fujitsu
