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The Services Technician (North East) will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Main Responsibilities & Tasks

• Provide service and customer support during field visits or dispatches

• Tie workflow to schedule

• Manage all on site repair, maintenance and test tasks

• Diagnose errors or technical problems and determine proper solutions

• Produce timely and detailed service reports

• Document processes

• Operate vehicle in a safely manner and use field automation systems

• Follow all company's filed procedures and protocols

• Cooperate with technical team and share information across the organisation

• Comprehend customer requirements and make appropriate recommendations/briefings

• Build positive relationships with customers

• Based on site during core working hours as set out by our client and agreed by Sartorius

Qualifications & Skills

• HNC/HND in Electrical/Electronic or Mechanical Engineering

• Experience working with Biomedical equipment preferred

• Robotic background preferred

• 2+ years proven service experience

• Ability to troubleshoot, test, repair and service technical equipment

• English literacy

• Ability to work flexible shifts and to adapt to changing work schedules

• Familiarity with mobile tools and applications

What we offer

Our ambition is to simplify progress in life science research and the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. So that more people can obtain access to better medicine. Nearly 13,000 employees at more than 60 production and sales locations worldwide are committed to this vision. And together, we have grown strongly over the past years. Do you also want to contribute to our vision? Grow with us and benefit from working with a Global Player that has kept its familiar atmosphere:

Opportunity for international career development: A global network offering seminars and training sessions, expert and manager career paths

Open and highly collaborative culture: Mutual support within teams and working as equals, team spirit and international collaboration

Work-life balance: Working from home at many sites

Intelligent working environment: Working in smart buildings with the latest technology and equipment

Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.

We look forward to receiving your application.

www.sartorius.com/career