On Call Coordinator

On Call Coordinator Remote

Vincentian Care Plus
Full Time Remote 11 GBP HOURLY Today
Job description

The purpose of this role is to organise our daily rota, and to provide our Home Care Worker with line management support, ensuring that they are providing a high-quality service in accordance with policies and procedures. You will also assist the Registered Manager with the development of the service ensuring that it is imbued with the ethos and values of the organisation, Respect, independence, flexibility, dignity and choice.

The role of a Care Coordinator involves working closely with the Local Authority, Health care Teams and other providers. The ideal candidate will need to be computer literate and able to pick up new systems relatively quickly and project a positive and professional image at all times, assisting Home Care Worker promptly and conducting all business in a friendly, courteous and knowledgeable manner.

You will be responsible for on call duties as rostered by you line manager.

Ø To produce care staff rotas on a weekly basis using the organisations computer based roster system.

Ø All records and rotas to be up to date at all times and be compliant to the organisational and legal requirements of a safe and well-planned service.

Ø To maintain runs of work that are geographically planned, which use resources efficiently and continuously reviewed and updated as necessary.

Ø To be a part of the on-call team.

Ø To be responsible for reviewing and accepting, processing and allocating referrals with the Field Care Supervisors

Ø To be responsible for a defined patch of the VCP clients.

Ø To compile client information/Home Care Worker management actions and report weekly by utilising Key Performance Indictor (KPI forms to monitor the strategic performance and compliance against each patch, meeting the standards and targets agreed for a weekly deadline

Ø To allocate calls to care workers, taking into consideration Service User's needs and preferences for gender and compatibility.

Ø To take responsibility for ensuring that all calls are covered in all instances

Ø To provide care workers with full briefings about Service User's needs and any other information that is required to deliver a good service. Providing updates as Service User's needs.

Ø To inform care workers of any amendments to their schedules as they occur with careful clarification.

Ø To ensure accurate records are maintained on the Care Free roster, including Service User and staff information, a daily event record and details of service delivered, staff holidays, absence and training.

To proactively liaise with Social Workers, Service Users, Family Members and Care Workers to take on new referrals and arrange with the Care Manager to plan initial assessments

Job Type: Part-time

Salary: From £11.00 per hour

Benefits:

  • Sick pay
  • Work from home

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Performance bonus

Education:

  • A-Level or equivalent (preferred)

Experience:

  • customer service: 2 years (required)

Work Location: Remote

Reference ID: On Call 2

On Call Coordinator
Vincentian Care Plus

Related Jobs

All Related Listed jobs

Customer Service Manager
Kirklees Active Leisure Huddersfield, England 36244 GBP ANNUAL Today

Significant supervisory/management experience in leisure, retail or hospitality role managing a team. Significant experience of working in fast paced customer

CRM Client Projects Manager, F&B
Chanel London, England 58286 - 60030 GBP ANNUAL Today

Manage outsourced application testing partner to ensure efficient testing is completed on all platforms, in partnership with IT, to ensure issues are flagged

Senior Administrator
Fiduchi United Kingdom Today

The role of Senior Administrator is to take responsibility for the efficient administration of a portfolio of clients, attending to all aspects of the day-to

Residential Operations Officer
Queen Mary University of London London, England 29642 - 36348 GBP ANNUAL Today

We offer competitive salaries, access to a generous pension scheme, 30 days leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme

Extrusion Operator/ pipe manufacturing
CHERRY PIPES LTD Craigavon, Northern Ireland 11 - 14 GBP HOURLY Today

At all times work in a manner that ensures the safety of you and all others in the work area. Flexible approach to busy workload.