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As a Barclays Onboarding Relationship Manager (ORM) Supervisor, you will support delivery of metrics for Client Onboarding through daily oversight, of a small team of analysts. You will be responsible for guidance around the end-to-end workflow and serving as the point person for escalations or queries around the work produced within the team. An exciting role with the team supporting Investment banking desks based in America, Europe and Asia Pacific.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
• Acting as a single point of contact for client onboarding, using evaluative judgement based on the analysis of factual and qualitative information to manage various processes

• Understanding underlying business principles and the impact of regulatory requirements for multiple milestone teams (i.e. KYC, Regulatory, Credit Risk, Legal, Tax, Ops)
• Partnering with policy and procedural change teams and senior management on impact assessment of Onboarding requirements, to act as an advisory in defining the standards
• Providing ongoing training and help to colleagues, ensuring that essential procedures are followed and complex problems resolved
• Building solid working relationships and liaising with internal and external dependents including Clients, Sales, Trading, and milestone teams
• Utilising internal systems for workflow management and data storage
• Reviewing control reports, investigating and resolving breaks
• Performing quality checking on a sample of requests processed

What we’re looking for:
• Bachelor’s Degree or equivalent work experience in the Onboarding, KYC, Regulatory area

• Work or internship experience in Financial Services or client facing/client service
• Excellent written and verbal communication skills
• Ability to multi-task and manage heavy volumes of work and prioritize accordingly

Skills that will help you in the role:
• Increase depth of knowledge in AML/KYC, Product, Regulatory, Credit, Legal, Ops and Tech Infrastructure, enabling the ability to challenge inefficiencies and promote improvement

• Excellent analytical skills and detail oriented, with exceptional Microsoft Office Skills (Outlook, Excel)
• Experience handling regulatory items related to derivatives trading, ISDA, Dodd-Frank, EMIR etc