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Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

As a Ticket Office Supervisor, you will be responsible for show information and maintaining the ticketing system. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Support the Manager in maintaining all shows or events inventory
• Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area
• Maintain internal and external show information and outside property sales in the ticketing system; update information on all tours, shows and other event sales
• Develop new and analyze existing procedures and special promotions that will improve guest patronage
• Generate daily reports on all events for senior leadership, management and promoters
• Manage the guest queue system assembling or disassembling queues and stanchions as needed
• Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment
• Develop and mentor hourly employees to ensure departmental standards and goals are understood and met
• Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
• Perform other job-related duties as requested

SUPERVISION:

• Ticket Office Reps

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Two (2) years of Ticket Office experience or cash handling
• Work varied shifts, to include weekends and holidays

PREFERRED:

• Two (2) years of customer service experience
• Two (2) years of experience in leading/supervising or managing employees
• Bilingual, English as the primary or secondary language
• Experience working in a similar resort setting

CERTIFICATIONS, LICENSES, REGISTRATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent customer service skills as well interpersonal skills to effectively communicate with all business contacts
• Able to effectively communicate in English, in both verbal and written forms