Find More Than 10K+
United Kingdom Jobs

Job description

Job Title: Sales Office Manager

Reporting to: General Manager (Dotted line to CWH – Director of Sales Offices)

Purpose of the role

To take responsibility for the department across the hotels, to ensure the Department delivers a high quality service to the customers, maximising on all sales opportunities and controlling costs and payroll as per budget in order to exceed expectations. By providing leadership and direction, you will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements.

The effective management of the hotel’s Sales Office activities, continuously working to strengthen and build the business.

The post is also responsible for Risk Management in with your areas of responsibility, covering Health & Safety, Food Hygiene, DDA and Fire Safety, ensuring that the venue is fully compliant with all legislative responsibilities.

Personal Specification

• Enjoy working and dealing with the public and being part of a team.
• Confident, pleasant and an excellent articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.
• Must be efficient, organised and self motivated.
• Have a good personal standard projecting a professional image at all times.

Your key tasks reflect your contribution to our four core objectives; which are people customer, profit and sales.

Computer skills: Must be IT literate

Key Responsibilities

People

• Complete a service briefing at the beginning of each shift and a handover at the end of each shift
• Actively support and lead ensuring that the Customer experience is truly engaging throughout each and every interaction throughout their stay
• Create a supportive, fun and creative working environment developing talent and demanding a quality and standard driven approach throughout each and every member of the team
• Ensure that your team are wearing the appropriate clothing for their role and maintain a high standard of personal grooming
• Develop and coach all associated HOD’s and Supervisors providing support and succession opportunities through learning and development and keeping them abreast of organizational changes
• In line with all people and development guidelines and agreed ways of working, follow all people management systems and personal development for all.
• To ensure the accurate communication of identified client needs both internally and to the wider team as required
• To hold regular sales meetings with the team that include communicating the business direction and objectives, yield strategy, review business to date and encourage new ideas to drive the business forward
• Ensure all legislative training is adhered to and carried out effectively and efficiently.

Customer

• To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention
• To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way
• To anticipate customer needs whenever possible to enhance the quality of service offered by the venue, to ensure customer loyalty is maintained
• To ensure the customer is treated correctly, first time, every time
• Ensure all customers receive a warm welcome first time every time
• Take an active role within the operational senior team, helping to shape the overall offer of the location to its customers
• Work with the General Manager in any occasion of Customer dissatisfaction to enable a position of recovery and “wow” to overcome any negativity
• To meet and exceed client expectations in terms of support, quality and service.
• Effective management of show rounds within the team to support the achievement of venue budgets and conversion targets
• To ensure all post event feedback is obtained and communicated effectively and any required follow up action is appropriately taken and completed
• To ensure the sales team is visible on a daily basis to the customer and perform a role within meet and greet
• To ensure the accurate communication of identified client needs both internally and to the wider team as required

Profit

• To exceed the departmental profit targets, whilst returning investment at the appropriate rate.
• To identify new opportunities in order to increase profit contributions and cost control in all areas of responsibility.
• Ensure that all processes and procedures relating to financial activities, record keeping, money handling and licensing are adhered to, including timely and accurate reporting of financial information
• Assist and support inventory management and ongoing maintenance of venue operating equipment and other assets
• To be familiar with and promote other hotels within the group

Sales

• Take an active role both overall and on property with the preparation of the budgets and plans for your department
• Strategically analyse your department performance to facilitate accurate and meaningful forecasting
• Actively participate in any revenue and sales activities.
• Through all interactions drive top line sales whilst maintaining a strong focus on the cost base
• To facilitate the departmental incentive programmes in line with achieving targeted sales
• Maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial budgets and targets of the property and therefore the business – whilst ensuring that customers are wowed and receive fantastic service
• To work with the CWH Director of Revenue Manager and CWH Director of Sales Offices to compile and implement the sales & marketing plan for conference and events.
• To maintain account profiles through consistent follow up calls of all key accounts, identifying new conference accounts and building relationships to grow market share for key accounts.
• Attend appropriate networking events as required with Director of Sales/ Sales Manager to raise the profile of the hotel.
• Compile competitor analysis and liaise with Revenue Manager / Director of Sales to adapt strategy accordingly.
• Responsible for ensuring that terms and conditions of business are in place for all bookings and are adhered to by both the team and the client
• To support the Revenue Manager by maintaining the accurate information for forecasting within the system.
• Monitor the diary on a daily basis to ensure that all team members are managing the diary effectively to maximize revenues and troubleshooting where required
• Responsible for ensuring that the information and data within the system are quality controlled and accurate in order to maximize sales opportunities
• To ensure that procedures for all booking systems are adhered to within the team and any updates are trained in and monitored

Statutory Responsibilities

To ensure all team members within the department observe all Fire, Health & Safety and Food Safety regulations attending any training sessions necessary to keep them updated on new legislation ensuring compliance with all current legal requirements. To be aware of your responsibilities in accordance with the company H&S procedures

Unspecified Duties

To carry out any other reasonable requests which would help to ensure that all guest expectations are exceeded.

Signed………………………………………. Date:……………………………

Signed………………………………………. Date:……………………………

(Manager)

Job Types: Full-time, Permanent

Salary: Up to £30,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Newport Pagnell: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: SOMCHICH0623

About Chicheley Hall

Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: www.chicheleymiltonkeynes.co.uk/partner/chicheley-hall