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Job description

We are family owned and we run our established motorhome rental business for nearly 10 years in the North Coast of our beautiful country. We have a large fleet of modern campervans and motorhomes for hire from all over Northern Ireland.

Our customers come from all over the world and we are open all year with our busiest time from May to October.

At Causeway Campers you get the chance to work with a great team, we have fun but get the job done. The right candidate will make a real difference to our vibrant business. this is a fantastic opportunity for a talented, dynamic office manager to join us. If you are an extremely organised worker-bee able to thrive in a fast-paced environment, we have the perfect job for you!

Essential Work & Duties

To support in the day to day running of the rental operation, be the first point of contact for all visitors and exceed expectations in Causeway Campers policies and procedures. You will be responsible for the smooth running of the office, the management of and administration duties including but not limited to the following;

· Acting as the first point of contact for office phones, emails and visitors- directing communication to members of staff as appropriate.

· Supporting the sales team when required including conflict resolution and problem solving. Including sourcing and ordering parts if required.

· Support in the retail shop as and when is needed including operating a cash register.

· Meet & greet customers and all persons entering the reception area.

· Developing customer relationships through follow up feedback surveys & interaction.

· Manage telephone & email enquiries for Motorhome rentals.

· Address any customer concerns immediately and if necessary, solve complaints on the spot. Escalate to management if need be.

· Manage all motorhome rental bookings- processing the administration of each booking.

· Demonstrate rental vehicle and all equipment in the living area to make sure that customers understand how to operate the vehicle.

· Ensure all customer information is entered and inform customers about liability, liability reduction options and the Terms and Conditions.

· Actively inform our customers about all ancillary sales items & strive to achieve ancillary sales and conversion targets.

· Make sure that all vehicles are clean, quality controlled & inspected for damage & raise any concerns.

· Processing invoices from suppliers and customers, tracking receipts, inputting expenses and other basic bookkeeping tasks. With GDPR compliance in place.

· Keeping the office stocked with stationery, office supplies, cleaning supplies, refreshments and other requirements of the day to day running.

· Ensuring that the offices are well presented, organised & clean.

· Provide other administrative support as necessary, including scheduling, recruitment, training, H&S, doing research and creating reports.

· Motivate and help train new staff.

· Develop office policies & procedures, and ensure they are implemented appropriately.

· Identify opportunities for process and office management improvements, and design and implement new systems.

· Ensure all WHS policies and procedures are adhered to ensure the continued health and safety of the workplace.

· Dealing with any incoming mail and manage any outgoing mail.

· General ad hoc duties.

Causeway Campers is entering an exciting phase of growth and development and the Office Manager role will also grow accordingly.

Education, Qualifications & Essential Criteria.

· Proven experience as an office manager, front office or Administrative Assistant.

· Diploma or Certificate level qualification in business, frontline management, tourism or hospitality.

· The ability to prioritise and manage a number of tasks simultaneously, to ensure all electronic files are kept in good order.

· Customer focused and comfortable in a client facing role.

· To be proactive and able to manage your own workload and priorities.

· To be a people person & able to build a strong working relationship across the team. Friendly, upbeat & enthusiastic with a can-do attitude.

· Excellent written & verbal communication skills

· Attention to detail and problem-solving skills.

· Achieving sales and conversion targets.

· Ability to handle customer expectations and conflict.

· Good time management.

· Strong organisational and planning skills in a fast-paced environment.

· ICT literate – Proficient in the use of Microsoft Office

· Valid open drivers’ licence.

· Staff supervision experience.
Must have the ability to work flexible hours, including over weekends and Public holidays if required.

Job Type: Permanent

Salary: £25,000.00-£27,000.00 per year

Benefits:

• Company events
• Company pension

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Coleraine, BT51 4PW: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 23/05/2023
Reference ID: CAU01