office manager Scarborough, England
Job description
Job Title – Hotel Front Office Manager
Reference No. – ID68273
Salary - £26,000 - £28,000
Location – Scarborough
Castle Employment are working in partnership with a 4 star property on the North Yorkshire Coast wo are looking to strengthen their management team by recruiting a Front Office manager to lead the reception, concierge & porter team at the hotel.
We are looking for candidates with a salary expectation up to £28,000, they will also benefit from up sell bonuses on reception, staff stay discounts across the group, gym & healthcare savings, discounts on F&B, meals whilst on duty in a friendly and positive working environment with limited parking available.
The right candidate would have previous hotel experience either leading or in a senior role within the front office team, strong administration skills and a passion for customer service. This is a hands-on role where expectation would be to be customer facing 4 out of the 5 working days. The hotel uses Opera as their booking platform and expectation is that you will have experience on this or another booking platform.
Role:
- Evaluating levels of guest satisfaction and monitoring trends
- Ensuring all the team has the knowledge of all the hotel, products, services, prices & policies
- Knowledge of the local area
- High levels of communication across all departments of the hotel
- Management of rotas in line with occupancy levels
- Recruit, manage & train the Front Office, Concierge & Porter teams.
- Undertake Duty manager shifts when required.
- Live the hotel values at all time
Requirements:
- Flexible approach to shift patterns including, weekend, bank holidays, Christmas, earlies & lates
- Knowledge of Booking Systems, preferably Opera
- Previous hotel experience
- Proven experience of managing a small team
- Excellent communication skills both verbal & written.
Job Types: Full-time, Permanent
Salary: £26,000.00-£28,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Scarborough, North Yorkshire: reliably commute or plan to relocate before starting work (required)
Work Location: In person
