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Job Description

Can you balance a varied workload whilst staying organised and supporting a healthy and happy work environment?

Bring your administrative, organisational and project skills to help us ensure the smooth running of our global Consumer and Shopper Engagement (CSE) Department!

This role is a 12-month fixed term contract.

Core Responsibilities

• Supporting the CSE Leadership Team including hosting and facilitating regular leadership meetings/workshops, collating agendas, and travel arrangements

• Managing and coordinating departmental projects e.g., office refurbishments, process reviews

• Event Organisation for large virtual or face to face meetings including coordinating speakers and agendas, finding venues and providing props and supplies

• Liaise with facilities and local IT to support the office including supply organisation and the availability of equipment in order for others to perform their role

• Support the extended team meetings by providing organisation and documentation

• Provide global direction and support to administrative tasks in all CSE locations, optimising global processes and finding efficiencies

• Support the high-season upscaling and onboarding process with organisational and administrative assistance as needed

Play your part in our team succeeding

Our mission in CSE is to be the champions of consumers and guardians of the LEGO Group’s Play Promise. Our vision is to innovate the future of service, deepen consumer engagement and be a reason why people choose the LEGO Brand!

The CSE department is team of around 1000 employees with offices in the UK, Germany, USA, Denmark, Singapore and Shanghai, supporting 5 million customer engagements per year across multiple channels (phone, email, chat, social media, web, owned apps and platforms). Our customers are based around the globe.

This role will support the Head of CSE and her Leadership Team (LT) in their planning and running of the department by preparing and facilitating meetings, coordinating initiatives, planning workshops, conferences and global events and being a project lead on selected departmental projects driven by the LT. Additionally, the holder of this role will carry out some administrative support for the CSE LT, as well as some departmental support with administrative and organisational tasks, provision of stationary and other supplies.

Do you have what it takes?

• Ability to prioritise numerous tasks and conflicting demands

• Advanced knowledge of MS office tools, SharePoint, tools for virtual communication, virtual working, and facilitation

• Confident communication skills, including preparing impactful presentation material

• Strong business sense with an ability to understand complex business contexts and prioritise accordingly

• Exposure to managing senior partners, vendors and facilities teams

• Shown success in planning and organising events

• Experience in a similar role within a large international organisation

#LI-JA1

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.

• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.

• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.