Office Cargo Agent Aberdeen, Scotland
Job description
Are you a hard working and committed individual who is keen to work for a global business?
We have an exciting opportunity to join our Office team at Aberdeen Airport. As the Office Agent you will primarily be the customer service point of contact and ensure an accurate and timely completion of import and export documentation, whilst following all security and safety regulations.
- Starting salary of up to £26,300 per annum
- Opportunities to earn overtime
- Competitive benefits
Your main responsibilities on a day to day basis will be:-
- Process inbound and outbound flights
- Data input into WFS and other airlines dedicated computer systems
- Report on discrepancies and damage
- Resolve service issues for customers
- Build relationships and liaise with customer airlines and their customers.
- Deal with customer queries by telephone and email
To be successful in this role you will need:-
- Administrative and organisational skills
- Ability to multi-task remaining calm under pressure
- Basic IT skills
- Ability to work under pressure to tight deadlines.
Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.
Our Values
- Focus on Customers
- We work proactively with our customers request and our customers’ customers to make sure we deliver what we have contracted to deliver. Without our customers, there is no WFS.
- Integrity
- We treat our people & stakeholders with respect and care building trust via open, honest and straightforward communication. We always operate within the boundaries of our code of conduct and ethics policies.
- Responsibility
- We do our jobs well, being accountable for our actions and taking responsibility for our work and those around us. We lead by example.
- Safety & Security
- We sincerely believe that safety & security is our number one priority at all times. We will do what we are trained to do, we will never take short-cuts and we will always speak up where we see compromises being taken.
- Teamwork
- We all work as part of a team, enjoying what we do, collaborating with our colleagues and relying on their expertise to make a valuable contribution to WFS.
About Worldwide Flight Services
WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.
In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.
Job Types: Full-time, Permanent
Salary: From £26,300.00 per year
Benefits:
- Company pension
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Day shift
- Night shift
- Weekend availability
Work Location: In person
