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Job description

About the Job

At RockReef & Pier-Zip, we are all about fun, adventure and amazing customer service!

We’re looking for hard working, RELIABLE & friendly staff who are willing to go the extra mile to ensure a great customer experience.

As an instructor you will be working in a busy, physically challenging environment.

Full In-house training will be given, so you do not need climbing experience (although an advantage). You will be expected to adhere to our Health & Safety processes and monitor safety at all times. You will need to be able to work unsupervised at heights and help anxious customers in a safe, reassuring and friendly manner.

Experience in the leisure/outdoor/high-rope industry is preferred but not essential.

10x hour - 40x hours per week available and obviously earn extra hours during busier times holiday periods – Variable working hours are available.

Successful applicants must be available weekends, school holidays and the summer season.

Pension contribution subject to auto-enrolment requirements.

Main duties and responsibilities:

1. Safety

· Ensure all safety processes and briefings are conducted correctly.

· To use all equipment in a safe manner as trained.

· To undertake PPE and site inspections and record them.

· Fit, remove and inspect PPE.

· To undertake opening and closing checks of activity areas.

· Ensure all participants are safe to participate and understand safety instructions.

· Report and record all accidents and incidents.

2. Customer Service

· Ensure a high standard of customer service, ideally experience of working with customers and offering strong customer service.

· To do everything within reason to minimise customer complaints and maximise our customer satisfaction and enjoyment.

· Occasional reception work and assisting with customer enquiries and bookings.

3. Other

· To assist with marketing as required.

· To read and comply with the company staff handbook.

4. Person Specification

· Safety conscious with a professional outlook.

· Positive, can do attitude.

· Ability to work independently and use initiative.

· Must meet operational standards.

· Experience of working with customers of all ages and backgrounds.

· Familiar with Health & Safety processes and legislation.

· Excellent customer service skills.

· Excellent interpersonal and communication skills.

· High energy levels, enthusiasm and a great work ethic.

· Computer/till literate.

· Experience of cash/payment handling.

· Must be able to work in an active environment.

· Comfortable with heights.

· Good at working with children and anxious people.

· Ability to deal with difficult customers.

Please only apply if you have good availability at the weekends, and during this , May Half-Term, and throughout the Summer Holidays.

If that sounds like a good fit we would love to hear from you!

Job Types: Full-time, Part-time, Fixed term contract, Zero hours contract
Contract length: 6 months
Part-time hours: 15 per week

Salary: £7.50-£10.42 per hour

Benefits:

• Discounted or free food
• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Application question(s):

• Because of the nature of Rock-Reef business, are you available to work weekends & school half terms, and the extended summer season?

Education:

• GCSE or equivalent (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Reference ID: RR Instructor 2023
Expected start date: 01/05/2023