Office Agent

Office Agent Hounslow, England

Worldwide Flight Services
Full Time Hounslow, England 24000 - 30000 GBP ANNUAL Today
Job description


Job Title: Office Cargo Agent

Responsible to: Operations Manager

Division / Line of Business: Cargo

Location: BBS


The Office Cargo Agent objectives are to ensure we are engaging with our customers, understanding their requirements and meeting all the deadlines. The person must have effective communication skills and be able to perform security tasks as mandated by the CAA protocols to aid and assist in the efficient running of a busy cargo operation.


· Export/ Import document and freight reception duties.

· Truck and flight manifesting.

· Import / Export Flight Creation and completion.

· ABS5 functions including manifesting, post flights, full data capture.

· Dangerous goods checking (after training).

· Live animal (AVI) Acceptance (after training).

· NCTS / ICS knowledge and completion.

· Timely response to telephones and email communications.

· Bond check reconciliation.

· Consignment invoicing and monetary reconciliation.

· Maintain the highest levels of security in line with CAA DfT requirements.

· All ABS and systems housekeeping in line with Supervisory guidance.

The above is not intended to be an exhaustive list of all duties and responsibilities required, other duties may be assigned.



· Export/Import Documentation.

· Dangerous goods acceptance and handling.

· General cargo legislation awareness.

· Manual handling and safe practice.

· Health & Safety legislation.

· Knowledge of Aviation Security Legislation.


· Numerate and literate.

· Computer knowledge and literacy.

· Ability to work under pressure.

· Ability to accept responsibility.

· Good communication skills.

· DVLA Full Driving License.


· In any role at WFS, employees are the eyes and ears of the business and must report any security concerns or suspicious behaviour.

· Ensure site access control is protected and no unescorted visitors are on site.

· Ensure the security integrity of cargo is always protected.

· Ensure all security documentation is fully compliant.


· Focus on Customers

o Working proactively with customers (internal or external) to ensure the proper delivery of her/his role’s expectations.

· Integrity

o Communicating with respect and honesty, being aligned on the proper code of conduct and ethics.

· Responsibility

o Being trusted and accountable for her/his actions including the effect on people around, leading by example.

· Safety & Security

o Consider Safety & Security as the number one priority at all times, respecting compliance, rules and regulations.

· Teamwork

o Working as part of a team, enjoying what (s) he does, collaborating with colleagues and relying on their expertise to make a valuable contribution.

Job Types: Full-time, Permanent, Temp to perm

Salary: £24,000.00-£30,000.00 per year


  • Day shift
  • Night shift

Work Location: One location

Office Agent
Worldwide Flight Services
Paris, France
Craig Smyth
Unknown / Non-Applicable
10000+ Employees
Company - Private
Taxi & Car Services
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