Job description
Responsibilities:
- First point of contact for all colleagues, guests, visitors and clients to the building, providing an exceptional standard of service and experience.
- Organising refreshments and where appropriate food for senior colleagues, meetings and events (hot drinks, breakfasts, lunches, snacks etc).
- Support with booking meeting rooms, ensuring rooms are prepped and ready prior to every meeting.
- Effectively dealing with any office related questions and queries from colleagues and visitors to the office.
- Support the running of the physical office and all associated areas, making sure that they are always kept in the best possible order, liaising with cleaners, facilities, engineers, and other departments as deemed necessary. Making suggestions for any improvements.
- Manage all inbound and outbound post and deliveries to the office, liaising with internal stakeholders and building security.
- Coordinate office supplies, including stationary, food and beverage supplies to ensure we have sufficient offerings for colleagues and visitors.
- Coordinate the Access Cards process for new starters and leavers, arranging replacement cards as necessary.
- Support with administration, organisation and coordination of company events such as meetings, conferences and socials.
- Where appropriate, reporting of accidents or incidents. Managing first aid provisions on site and acting as fire warden.
- Any other duties as deemed necessary to support the client, customer or colleagues.
- Fire Warden and First Aid training will be provided and the role will include arranging all relevant training for colleagues that support these roles.
Key requirements
- A willingness and can-do attitude to getting things done, no job is too small or too much trouble for..
- A positive and engaging personality, you will thrive on provisioning a great experience.
- Previous experience in delivering exceptional customer service is preferred.
- Innovative and creative, and enjoying using your own initiative.
- Excellent command of the English language, both verbal and written.
- Experience of using Microsoft Office, PowerPoint and Excel essential.
- Willingness to be based from the office 5 days per week (Monday to Friday).